Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Carbondale / Marion
Our Google Reviews
(618) 998-8828
4.8
(114 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

SERVPRO of Carbondale-Marion provides professional sewage cleanup and sanitation services throughout Southern Illinois with fast emergency response and specialized cleaning solutions designed to handle hazardous contamination safely and efficiently. Sewage backups can create serious health risks and property damage, which is why our trained team is available 24/7 to respond when homes or businesses are impacted.

Serving Carbondale, Marion, and surrounding Southern Illinois communities, SERVPRO handles sewage losses caused by clogged drains, septic failures, broken sewer lines, storm flooding, toilet overflows, and other contaminated water events. Our technicians use advanced extraction equipment, professional-grade disinfectants, containment procedures, and odor removal techniques to safely clean, sanitize, and restore affected areas.

Southern Illinois weather patterns and aging infrastructure can increase the risk of sewage backups during heavy rainfall and storm events, making quick action critical to minimizing further damage and contamination. Our team works carefully to remove hazardous materials, dry impacted structures, and restore properties while helping protect the health and safety of occupants.

At SERVPRO of Carbondale-Marion, we understand how stressful and overwhelming sewage losses can be for families and business owners. That’s why we focus on compassionate customer service, clear communication, and dependable restoration solutions from emergency cleanup through final repairs. When disaster strikes, our team is ready to help make it “Like it never even happened.”

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

After storm damage, a new roof was needed, and at the advice of others, Servpro of Carbondale/Marion was contacted. We didn't even know Servpro of Carbondale/Marion did roofing jobs. As of last night we have a new beautiful roof on our home again. This was done quickly and professionally by all involved, but the entire project was managed by Troy, who truly went above and beyond. Never pressured us to buy or do anything we did not want or need. We would highly recommend Servpro of Carbondale/Marion to anyone in need, and hopefully it's a long time from now, but we will contact again in the future for any repairs.

Cory Etherton

Zack and Taylor of servpro out of Marion came to remove floors,ect.that water damaged at our residence. They done a excellent job. I am very happy with their work. I highly recommend them both.

Michael Morgan

Taylor and Zack from Servpro in Marion came out to do work at our place when we had water damage. These guys done a great job on our water damage remediation . They are very respectful, hardworking and knowledgeable to complete the job. Fantastic workers and I highly recommend them.

Pamela Morgan

Had 4 inches water throughout our finished basement . We had a tremendous rainstorm and electricity was off It was a terrible morning at our home till I quickly made decision to call ServPro to help us recover. They came that first day and did thorough examination after the water had drained out after electricity returned. So our basement has been cleaned up and dried out and I have to compliment the men that came to help us The men came from Marion office. Charlie was the leader of the team and he was helped with three very kind and dedicated workers Their names were Seth, Dakota, and Zack. All for were very knowledgeable and very professional and I appreciate their help so much. Hoping my basement doesn’t flood again but if I have any big damage I wouldn’t hesitate to call ServPro

rose niebrugge

Brayden and Zack were prompt and courteous. Highly recommend them!

Lil One

Gavin, Dylan Charlie, Shelly and Ric were so helpful and very professional made us feel like we were in good hands Dakota,Michael,Danny Cindy, Jon, Shawn, Jack , Arianna,, Shy, Carlos, Marina ,Seth, Brandon,Yenneth,Franco,Taylor,,Daniella,Bryce, Angel and Alyssa worked so hard on the clean up. We can’t thank you enough Hope we didn’t forget anybody

Mary Dunlop

We had a great experience with Gavin Taylor from ServPro. He managed the cleaning and removal of the damage caused by a fire loss. I really appreciated how easy going Gavin was and that he throughly explained the process as they progressed. It was a LOT of work for them and they did a GREAT JOB!

Rebecca O'Neill

They were pretty quick and efficient. Shay was very nice and did her best to get answers to my questions.

Benji Oliver

Gavin was professional, responsive, and knowledgeable throughout the entire process. He explained everything clearly and made a stressful situation much easier to handle. The team at Servpro did excellent work, and I appreciate their attention to detail and commitment to customer service. I would definitely recommend Servpro to anyone needing restoration services.

Autumn Bevely

About Us

SERVPRO of Carbondale/Marion is family owned and operated with every employee adopted as an added family member. Offering service to you, your family, or your business in the Southern Illinois area, SERVPRO of Carbondale/Marion endeavors to build lasting relationships and to stay involved in our widely ranged community. Holding memberships in multiple Chambers, sponsoring events, and volunteering where we can, is very important to our business. By calling us for your needs, you are guaranteed a spot in our “family.”

Our main goal is to serve your needs in a quick-like, professional manner. Fire and water damage can be very disturbing to every factor involved in the building damaged; creating much unnecessary stress and worry.  As we advocate for a safe, stress-free, and trustful experience, our team is fully equipped with hands on training and is the backboard of our business to make your experience “Like it never even happened.” Let us help in making your worries disappear, starting with just one phone call to (618) 998-8828

SERVPRO of Carbondale/Marion stands strong in providing a fast and efficient work ethic while maintaining a trusting relationship. We acquire a fully trained and equipped team 24 hours a day, 7 days a week specializing in (but are not limited to):

  • Fire Damage
  • Water/Flood Damage
  • Storm Damage
  • Carpet Cleaning
  • Duct Cleaning
  • Sewage and Biohazard Cleanup
  • Mold
  • Odor Removal
Ryan & Lorissa Wolfe
Ryan & Lorissa Wolfe
Owners of SERVPRO of Carbondale / Marion

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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