Michael R. & Shelby J. Kilpatrick
Michael R. & Shelby J. Kilpatrick
Owners of SERVPRO of Coeur d'Alene

Meet Our Team

All it takes is one call to SERVPRO of Coeur d'Alene. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Coeur d'Alene
Our Google Reviews
(208) 457-1234
4.7
(277 reviews)
Meet our Team. Here to Help 24/7
  • Cindy Millsap , team member at SERVPRO of Coeur d'Alene

    Cindy Millsap

    Cindy has been a SERVPRO of Coeur d'Alene employee since May of 2019. She has 30 years of previous experience as a hair dresser and loves her new endeavor. Cindy heads up our Contents Department and is very knowledgeable in technique and processes. She has several years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician and Fire and Smoke Restoration Technician

    Cindy is married, has 5 kids, 8 grand-kids and loves the outdoors.

  • Sheena Kinney, team member at SERVPRO of Coeur d'Alene

    Sheena Kinney

    Sheena Kinney (Leadership Team) is a dedicated professional with SERVPRO, bringing a strong commitment to customer service, relationship building, and operational excellence. Known for her attention to detail and responsive communication style, Sheena works closely all team members to help ensure projects are handled efficiently and with care.

    With a passion for helping people during challenging situations, Sheena takes pride in delivering the high level of service and professionalism that SERVPRO is known for. Her ability to build trust, maintain strong business relationships, and support both residential and commercial customers makes her a valued part of the team.

    Sheena is committed to representing the SERVPRO brand with integrity, reliability, and a customer-first mindset, helping clients navigate restoration and recovery needs with confidence.

  • Stephen Eckmann, team member at SERVPRO of Coeur d'Alene

    Stephen Eckmann

    Stephen Eckmann (Leadership Team) serves as the Executive Director of Sales and Marketing for SERVPRO Team Kilpatrick, bringing a strong focus on relationship-building, strategic growth, and customer service excellence throughout the communities his team serves. With a passion for helping businesses and property owners recover from unexpected disasters, Stephen works closely with commercial clients, property managers, healthcare facilities, and community organizations to provide responsive restoration and mitigation solutions.

    Stephen is committed to building long-term partnerships through professionalism, communication, and dependable service. He actively represents SERVPRO Team Kilpatrick within industry associations and networking organizations, helping connect clients with resources that protect their properties and operations when emergencies occur.

    Known for his hands-on approach and dedication to client satisfaction, Stephen takes pride in helping customers navigate challenging situations while ensuring they receive the highest level of support from the SERVPRO team.

What our
customers are saying

Let me tell you, when I realized our brand-new washer in our brand-new townhome had leaked and there was major water damage, I didn't know what to do. I knew it was bad, so I called servpro. Thank the Lord that I did. Wyatt and Colton arrived immediately and began the mitigation process. I had no idea how bad it actually was. Water had made its way so far from the source and had already caused so much damage. Wyatt and Colton worked late into the night to get everything drying and they documented meticulously; true professionals. Thanks guys, you saved the day.

Scott Light

Logan came out right away and did a great job with our water damage. Everything was quick and efficient and their communication with me was excellent.

Penelope Crowe

Wyatt and Jonathan got the call and responded very quickly. I was worried that our issue occurred on a holiday weekend, but they arrived so quickly to help. Thank you!

Mikayla Chongaway

Excellent service these guys had great attention to detail and you can tell they care about their customers well done Serv Pro of Coeur d’Alene and a shout out to Wyatt and Bruce for doing a great job.

Tim Klippert

ServPro was an excellent resource when our basement flooded. They were fast and efficient. We appreciated all the hard work of Thomas and our contractors, Matt and Emilee, and for the beautiful results!

Kendi Fletcher

We hired Servpro to repair damage to both exterior siding and garage drywall. Thomas Farr’s communication throughout the project was excellent!

Robin Anderson

Wyatt came to our home and removed the wet flooring and drywall from a water leak. He was very professional and courteous of our home. He answered all the questions I had. He was very responsive to letting us know the progress and when he would arrive at our home (almost to the minute) .

Tami Gauthier

The team that we worked with was so easy to work with. In a time of need they came in and cleaned up and removed everything that was destroyed. I would highly recommend using Servpro for all of your remidiation needs.

Kelly Humann

After our home was impacted by the Upriver Wildfire, we were overwhelmed and unsure where to start. The mitigation team at ServPro made an incredibly difficult situation so much easier. From day one, everyone we worked with was professional, kind, and compassionate. We are especially grateful to Grace for her consistent communication and support throughout the process, and to Cindy for her guidance and expertise in navigating the smoke mitigation and indoor cleaning process. Team Kilpatrick treated our home with exceptional care and kept us informed every step of the way. It was clear they took pride in their work, going above and beyond to ensure everything was cleaned and restored as thoroughly as possible, even with the extensive flame retardant coverage over our home and property. During such a stressful time for our family, having a team we could trust made all the difference. We are incredibly grateful for their hard work, attention to detail, and genuine care. We highly recommend ServPro to anyone in need of restoration or mitigation services.

Bridget Shilling

About Us

SERVPRO of Coeur d'Alene understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of Coeur d'Alene specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Coeur d'Alene can also mitigate mold and mildew from your home or business. 

Our History

Since 2007, SERVPRO of Coeur d'Alene has been helping the people of Coeur d'Alene and neighboring communities. More than 2,700 customers have called upon us to restore their property.


Our Trained Employees

Our team draws on decades of experience in property restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property.


Committed to Our Community

Michael Kilpatrick and our leadership team grew up and raised their families in this community. We are invested in the future of our community and our customers’ needs. As we’ve grown, our mission has never changed. We serve the people, the businesses and organizations of Northern Idaho that help make our community great. We help organizations such as Kootenai Health and are dedicated to partnering with local businesses.



If you would like to schedule service for your home or business, please call today at 208-457-1234!

Michael R. & Shelby J. Kilpatrick
Michael R. & Shelby J. Kilpatrick
Owners of SERVPRO of Coeur d'Alene

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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