Meet Our Team

Jeff Short is the proud owner of SERVPRO of Marshalltown, a company dedicated to providing top-notch restoration services. He holds multiple certifications from the Institute of Inspection Cleaning and Certification (IICRC) in key areas such as water damage restoration, mold remediation, and fire damage restoration. These credentials reflect his commitment to maintaining the highest industry standards.

A firm believer in honesty and hard work, Jeff has built a reputation for reliability and integrity in his business dealings. His deep-rooted involvement in the community includes active participation in the local Catholic Church and membership in the Knights of Columbus, where he contributes to various charitable activities and community outreach programs.

Outside of his professional commitments, Jeff cherishes spending quality time with his family. He is passionate about coaching youth sports, particularly baseball and football, and sharing invaluable life lessons and skills with young athletes. An avid outdoorsman, he loves fishing and enjoys the tranquility of nature. Moreover, Jeff is a devoted fan of the Chicago Cubs, often cheering for his favorite team and celebrating their successes. Through both his personal and professional life, Jeff Short exemplifies dedication to community, family, and his chosen profession.

Kris is the General Manager for SERVPRO Team Short. He joined our team in late 2025. He brings years of experience in Business Development.

Outside of work, I enjoy spending time outdoors and staying active in my community. I'm proud to coach my two boys in local sports programs, which allows me to support their growth while giving back to youth athletics. I also enjoy tackling home improvement projects and continually working on personal development, always striving to grow both personally and professionally.

I enjoy the opportunity to lead strong teams in making a meaningful impact in the community. Each day presents new challenges, and I take pride in guiding our team through complex restoration projects with an emphasis on efficiency and a customer-focused mindset. What I find most rewarding is helping homeowners and businesses recover after unexpected disasters, transforming stressful situations into positive outcomes through teamwork, transparent communication, and dependable service. Witnessing our teams grow professionally while delivering exceptional results for our customers is what makes this role truly fulfilling.

Lori Newhouse is our Operations Manager at SERVPRO of Marshalltown. She has over ten years of experience in office operations and customer service. She has spent time in the field as a SERVPRO Tech, which gives her experience in water and fire restoration as well as demolition and reconstruction work. Lori believes in always staying positive and loves to cheer on the team at SERVPRO.

In her free time, she loves hanging out with her family, spending time playing with her dog, and doing DIY projects around the house. She is involved in youth sports and supports animal rehabilitation and rescue.

Jeff is the Director of Sales & Marketing for SERVPRO Team Short. He joined our team in 2022. He brings years of experience in Business Development.

In his free time, Jeff enjoys watching freestyle wrestling, spending time with his family, and snowmobiling!

Jeff enjoys working at SERVPRO because he knows we are helping people and making a difference in people's lives in a time of need.

Jill is a Production Manager at SERVPRO of Marshalltown. She joined our team in August of 2024. Jill is IICRC Water Restoration Certified.

Outside of work, Jill enjoys cooking and spending time with her family and friends.

Jill appreciates working at SERVPRO because she gets to be part of a team that helps people during difficult times.

Brian is a Commercial Mitigation Manager at SERVPRO of Marshalltown. He joined our team in 2024. Brian is IICRC Water and Fire Restoration Certified.

In his free time, Brian enjoys working on hot rods and spending time with her family.

Brian appreciates working at SERVPRO because she gets to be part of a team that helps people during difficult times.