Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Des Moines NW
Our Google Reviews
(515) 986-3711
4.7
(158 reviews)

Service Areas

Des Moines, IA | West Des Moines, IA | Polk City, IA | Windsor Heights, IA | Urbandale, IA | Ankeny, IA | Waukee, IA | Adel, IA | Grimes, IA | Clive, IA

Why Choose SERVPRO® for Sewage Cleanup?

Water from sewer system backups is unsanitary and may contain bacteria and viruses. Special training and equipment are necessary to safely clean this type of contamination. There are three major types of contaminated water. SERVPRO of Des Moines NW will inspect the contaminated water to determine the type of water and then plan the appropriate response to safely restore your home or business. 



Category 1: "Clean Water" 



This is water from a clean source, such as a broken water supply line or faucet. If left untreated, category 1 water can quickly degrade into category 2 or 3 water depending on temperature and contact with contaminants. 



Category 2: "Gray Water" 



This water has a significant level of contamination that could cause discomfort or illness if ingested. Sources for category 2 water may include washing machine overflow, toilet overflow with some urine, but no feces, or dishwasher overflow. 



Category 3: "Black Water" 



This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category 3 water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Robert from ServPro was great. He was very detailed and honest with his feedback. I appreciate the work they did to minimize the damage the water had created in our house.

Brad Carlson

Dj and Caden did a good job working hard in my basement that got wet. They took out all flooring. Carried out all furniture that got ruined. They put in fans to dry. Took out all wet base boards and wet sheet rock. Cleaned up and sanitized. Thank you!

Joan Warden

Jesse and Matt did a great job of getting rid of the water and moisture in my basement. They were polite, professional, and very hard workers. They kept me informed about everything they were doing. They let me know when they were coming and always showed up on time. ServPro is very fortunate to have dedicated employees like Jesse and Matt. I would highly recommend them.

Gary Szakacs

DJ and Caden were awesome! Knowledgeable, polite and responsive. Would highly recommend them.

Jodi Stubbs

Received quick & professional service from our Servpro Team including Robert, Cory, DJ, Dakota, Omar, Riley, & Matt! Answered all my questions & very helpful through the process.

Tricia Wright-Proctor

Timely response from the initial walkthrough to cleanup. Robert, Tristen and Landen were thorough, quick and respectful of our home.

Ellen Maahs

They were very timely, here within an hour of our call. Answered all my questions and got right to work. When they came back they carried out all the destroyed carpet. Caleb, DJ and the rest of the team did great. Caleb the project manager was great at answering my calls timely. Note: no bill for services has been received yet.

mark matlage

Great response time, very professional

Floyd & Yvetta Gudde

Tristen, Landed and Robert did a great job for us! They were courteous, efficient, and made sure we had everything we needed. Robert also told us that if we needed anything over the weekend, to not hesitate to call us and he would come right over. We really appreciated the work they did for us and they did a great job!

Hope Bentley

About Us

At SERVPRO of Des Moines NW, we take immense pride in being one of the leading restoration companies in the area, known for our dedication to exceptional service and community support. Our team is available 24 hours a day, ready to respond to emergencies of any size, whether it's a small water leak or a large fire damage incident. We understand that disasters can happen at any time, which is why our commitment to rapid response is unwavering.

Our skilled technicians are IICRC-trained and certified, ensuring that they possess the expertise and knowledge necessary to handle various emergencies effectively. We believe that using the best equipment in the industry is vital for providing top-notch service, which is why we invest in state-of-the-art technology for our restoration and cleaning efforts. This allows us to tackle even the most challenging circumstances with confidence and efficiency.

In addition to our technical capabilities, we know that the emotional toll of a disaster can be overwhelming for those affected. That's why we focus not only on restoring your property but also on providing compassionate, personalized support throughout the entire process. Our team takes time to communicate openly with you, keeping you informed about every step we take, so you feel secure and involved in the restoration of your home or business.

Getting you back into your space as quickly as possible is our highest priority, and we take great pride in our fast turnaround times combined with meticulous attention to detail. Whether you’re facing water damage, fire damage, mold remediation, or other cleaning services, we approach each project with the utmost professionalism and care.

When disaster strikes, know that you can rely on SERVPRO of Des Moines NW. We are here to help you navigate through the challenges and restore your peace of mind. Let us be your partner in recovery. We are Here to help!

Brett & Lindsay Kellogg
Brett & Lindsay Kellogg
Owners of SERVPRO of Des Moines NW

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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