We woke up last weekend to find our finished basement family room/storeroom/guest bedroom/bathroom/ and laundry room carpeting and padding completely saturated. Our sump pumps evidently didn’t function properly or couldn’t keep up. My husband called ServPro at 2pm. After speaking with ServPro’s representative and explaining our situation, she explained their procedure. Another team member would come evaluate our “level of emergency”. Based on those findings, they schedule a team to come to do the actual work. The receptionist called back within the hour (!) with a time that the “examiner” would be at our home. After he finished his evaluation of our damage, the work team was scheduled. Steve and Brent were already providing service in other homes here in Eldridge so when they were caught up, they came to us. They arrived a couple of hours later and went right to work! My goodness! These two men worked efficiently and thoroughly! They were professional and obviously took great pride in their quality of work and they both were extremely friendly, too! They didn’t waste any time at all! They removed all the carpeting and padding, all the tack stripping and cleaned up after they finished! Steve and Brent with ServPro were the best, and their work-ethic and professionalism were impressive! If we should ever need another service, of ANY kind, we will call ServPro and we would recommend them to everyone we talk to about our disaster, and the efficiency we experienced. Thank you, Steve and Brent! Great job! Servpro is fortunate to have you two gentlemen representing their company!

Steve and Luke did an excellent job. Very professional, friendly. I would highly recommend this company.

Joe and Andrew were great

Jason, Steven, Luke and Tyrese were professional, efficient, helpful and kind. They explained all of my questions and concerns. Would use ServPro again. Thanks, guys!

Steve and Luke were professional, polite, prompt, and kind. We were very pleased with their service. Thank you!

So far, an excellent experience! Shout out to Steve who kept me informed when he would be there and what to expect, to Jacob and Andrew who did a great job helping and cleaning up after each visit to our Project Manager, Jason Kellerman who is guiding me through the entire process! We have mitigation done and waiting to get ready to repair and bring the basement back to the way it was before!

I just had major rain water 4 inches in my finished basement which occurred on 7-4-2026. I called Servpro and they were there the following day around noon. Soaked up water and placed fans came back to check each day. I want to commend your workers Steve, JasonK. and Haden. They were very professional but also very friendly. I’m looking forward to your company returning to clean as soon as I hear from the insurance company. Thank you so much.

I want especially thank these guys who were amazing! They did a wonderful and were so polite and caring to me . Trey, Dylan, Adam, Brent, Andre.W. They are great!