Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of East Honolulu
Our Google Reviews
(808) 395-9545
4.8
(69 reviews)

Service Areas

Honolulu, HI | Waikiki, HI

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of East Honolulu we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

I took a CE class recently at their Waipahu office. It was a very professional and delightful experience. We learned about mold and water damage, how the technicians are well trained, and how they can help in a crisis big and small. I appreciated thier insight and I will keep them in mind for my personal home future needs.

Paige Yamamoto

Great presentation with lots of actual experience. Awesome action photos! Lorenzo, Joanna and Warren are knowledgeable and friendly!!

Vanie kop

Read my review on yelp, sorry if I got the contractor name wrong. Regardless I’m still impressed with his work!!!!

denis kawano

Lorenzo was extremely helpful throughout a very stressful process (emergency water mitigation, repairs, navigating insurance). A pipe in our apartment bathroom burst when noone was home and caused flooding and damage throughout our unit. He had a crew out immediately to help with water mitigation and throughout the week to check on the unit and the progress. He was always responsive, professional, and most of all thoughtful and caring... the staff and crew are too. His help with repairs and navigating the insurance process was also helpful and much appreciated.

Dee Kay

Awesome great service! Easy to communicate and get things done.

Bob Morikuni

Good Morning Warren I hope that you had a Happy Easter. The pads were clean and yes they smelled the best they ever smelled since I began coaching here. Thank you so much for your service and support. Thank you Mark

Mark Kurisu

Super friendly staff with great commitment to do an excellent job and provide an outstanding product!

Reid Yoshikawa

Lorenzo was the best! I am so grateful for how he took care of us when we needed someone so badly to help us figure out what could be done. When my daughter called me and said that our Subaru interior was flooded from torrential rains, I was distraught. I Googled his business and he literally came in like an angel to help take the car, air it out in a secure building and get it cleaned up like nothing happened! Highly recommend Lorenzo and Servpro of East Honolulu👍🏽👍🏽

Kaui Kanakaole

Servpro did an excellent job cleaning our football shoulder pads. We are grateful for the service and support of our programs.

Laynie Sueyasu

About Us

Since the start of SERVPRO of East Honolulu, we have been here for our community, serving both families and business recover from fire, water, or storm damage. Our vast knowledge on what is effecting our community most on water, fire damage and cleaning services instills a culture of change. We are constantly evolving our technique, ensuring that our customers get the best and most efficient way possible to mitigate their problems.   

"Like it never even happened."

Our company: SERVPRO of East Honolulu is owned by Lorenzo Usam, with more than 20 years worth of managerial work. He quickly went from a crew member here, to a manager by completing a credited Manager's development program. His strive for excellent customer support, help created the fast, and efficient work culture we see today at SERVPRO of East Honolulu. As an individually owned franchise here in Oahu, we see emergencies big and small that need both our staff and equipment for a speedy recovery. Lorenzo has ensured that we are keeping to our schedules and properly equipped for any job he gives our technician teams. Lorenzo also has gained much insight on the running a business and mitigation/restorative measures with certifications from the IICRC: WRT, ASD, AMRT, FST, and CCT. Being present in the daily operations of SERVPRO of East Honolulu, Lorenzo has become an excellent "hands on owner" and is usually the first face you see after you call us.  

Not only are we equipped for your disaster's needs, our technicians are trained professionals with IICRC certifications and instilled in SERVPRO® work values. Here, we get the job done as soon as possible, as transparent as possible, for your convenience. Our technicians will know how and where you need our services and equipment. 



Insurance and Payment Information

For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

We also accept the following credit cards for your convenience:

  • American Express
  • Mastercard
  • Visa
  • Discover   



Certifications IICRC

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • OCT - Odor Control Technician
  • OSHA - Other Training
  • RCT - Rug Cleaning Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician



Affiliations 

  • American Red Cross
  • Esporta Wash System
  • Institute of Inspection, Cleaning and Restoration (IICRC)

(808) 395-9545 CALL NOW

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Best Water Damage Restoration Services in East Honolulu!

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Lorenzo Usam Jr., Val B. Manuel
Lorenzo Usam Jr., Val B. Manuel
Owners of SERVPRO of East Honolulu

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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