We had a pretty rough mold situation in our home. ServPro, specifically Rodney and his team, were brought in. We were very worried about the remediation, especially because we have a young child in our home and we needed to make sure everything was done in order to provide a safe home for her. Rodney came out and ensured us that things would be taken care of properly and that our mold situation would be remediated. From initial mold inspection to post-remediation inspection, all but one room tested over 90% lower in mold spores. The additional room tested around 50% lower and will need an air purifier running in the room to get it to test similarly to the rest of the home. All in all, ServPro was responsive, provided communication throughout the process, and kept us informed to their best ability during the 1-week ordeal. If, God-forbid, we had an issue that needed ServPro's expertise, we'd more than likely give Rodney a call due to our positive experience. We are not completely closed out with ServPro, but have had a positive experience thus far.
