Meet Our Team

Owner/President - Josh is one of the owners here at SERVPRO and a key part of what makes our franchise run strong. While he tends to keep a low profile, Josh plays an essential role behind the scenes, overseeing business operations, supporting the team, and helping to make sure everything runs as smoothly as possible.

He brings a steady, thoughtful approach to leadership, and is deeply committed to creating a work environment where people feel supported and equipped to do great work. His behind-the-scenes efforts help ensure that our crews can show up ready to respond when it matters most.

Josh is proud to be part of a locally owned and operated business that helps people recover from unexpected damage. And even more proud of the team who shows up every day to make that possible.

Owner/VP of Marketing - April, a proud alumna of the University of Miami and a devoted member of the Miami Hurricanes alumni community, brings a wealth of experience and expertise to our team at SERVPRO^®;.

Her journey in the professional world began with Comcast Cable in Fort Lauderdale, where she honed her skills and laid the foundation for her career. April's career path led her to the bustling streets of New York City, where she harnessed her Sales and Marketing talents at National Cable Communications (NCC). There, she specialized in crafting customized advertising campaigns for major cable television providers, leaving a mark in the industry.

In 2005, April returned to her Florida roots, accepting a pivotal role with Comcast Cable in West Palm Beach. Her responsibilities spanned a wide spectrum, including election-related sales and coordination with national and regional advertising agencies across the nation. This experience allowed her to develop a deep understanding of customer needs and strategic partnerships.

Today, April, alongside our dedicated SERVPRO team, stands ready to serve our South Florida community 24/7, 365 days a year. With a commitment to excellence and a passion for helping others recover from water, fire, and storm damage, April embodies the core values that define our mission at SERVPRO.

Owner/President - Meet Mike, the dedicated owner of SERVPRO franchises, proudly serving the South Florida community since 2014. With a commitment to excellence and a passion for helping others, Mike and his team understand the challenges that come with water or fire damage events and the disruption they bring to your life.

Our mission is simple: to minimize the impact on your daily routine and facilitate a swift recovery. Specializing in the restoration and cleanup of both residential and commercial properties after fire, smoke, water, or storm damage, Mike's team consists of highly trained and certified technicians. They're also experts in mold and mildew remediation for businesses and homes in the Fort Lauderdale areas.

Beyond our professional expertise, Mike's family is an integral part of the South Florida community. His wife, April, and their three children actively engage in local school activities and youth sports programs, fostering strong connections with their neighbors and friends.

When you need guidance and assistance with storm, water, fire, or mold cleanup and restoration, trust Mike and his team at SERVPRO. We're here to lend a helping hand and ensure that your property is restored to its best condition, allowing you to get back to what matters most.

Carolina Pinto keeps our internal systems running smoothly and our team is supported behind the scenes. As Vice President of Admin Operations, she oversees the administrative side of the business, from process development and training to compliance and team coordination.

With a strong background in leadership and organization, Carolina helps create the structure that allows our team to work efficiently and effectively. She’s deeply involved in streamlining workflows, solving problems, and making sure everyone has what they need to succeed.

Carolina brings a thoughtful, people-first approach to her work and plays a big role in shaping the culture and stability of our franchise.

VP of Operations - Frank ensures annual divisional initiatives that align with company initiatives are completed. He guides a quality team of properly trained employees to produce jobs completed according to SERVPRO^®; franchise procedures and processes. He also supervises, monitors, and communicates with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.

I have been in the restoration industry for the past 20 years, where I have learned an extensive amount about water damage, fire damage, mold remediation, and reconstruction services. Over time, I made it a point to also develop my leadership skills, because I knew that SERVPRO^®; was a company I wanted to grow with. Shortly after the start of my tenure, I was promoted to Crew Chief, then Production Manager, which also encompassed the role of Operations Manager, and now the General Manager. Through the hard work and dedication of the SERVPRO^®; of Ft. Lauderdale team, the operation went from one single area to expanding to nine locations across the state! We took on many new tasks and challenges over the past few years to become the best restoration company in Florida. We pride ourselves on honesty, loyalty and customer service, which has made us the largest SERVPRO branch in South Florida. The amount of skills and opportunities that this company has given me has changed my life, as well as the people I have led. I have developed relationships with local clients, grown managers, implemented new policies, and continued to put our customers first. My role here continues to grow, and I am more driven than ever to help people recover from unexpected disasters.

Desmond leads our team with a steady hand and a deep understanding of restoration work. As General Manager, he’s responsible for overseeing daily operations, supporting field crews, and making sure every job meets SERVPRO’s high standards.

Desmond works closely with all departments to keep projects moving, customers informed, and teams equipped with what they need to succeed. He’s known for his leadership, accountability, and commitment to getting the job done right the first time.

With years of industry experience and a calm, problem-solving approach, Desmond helps make sure our entire operation runs smoothly—from the first call to the final walkthrough.

As the Director of Construction Operations for SERVPRO of Ft. Lauderdale North, Dan Coen is a crucial leader in restoring properties throughout Fort Lauderdale, Oakland Park, and the surrounding Broward County region. He meticulously manages all reconstruction projects, ensuring that every home and business is rebuilt with precision and care, from structural repairs to the final finishes. Dan’s expertise is vital for comprehensive recovery.

Dan brings extensive experience in addressing the specific challenges of South Florida, including complex water damage restoration from tropical storms and pervasive humidity, alongside fire and mold remediation. His unwavering commitment to quality and client satisfaction helps property owners in Ft. Lauderdale North recover swiftly and effectively, restoring their properties to their pre-damage state.

Jake Wilson, our National Commercial Account Manager, is a cornerstone of commercial support for SERVPRO of Ft. Lauderdale North. He is passionate about empowering businesses with robust restoration strategies, from initial planning to full recovery. Jake's expertise is crucial in managing complex scenarios like large-scale water damage, fire damage, and comprehensive commercial restoration projects. His commitment to the Ft. Lauderdale North business community ensures that local enterprises receive rapid, professional service, helping them navigate and overcome any disaster with confidence.

Stephanie George is the Director of Construction Administration for SERVPRO of Ft. Lauderdale North, where she expertly manages the reconstruction phase for properties across Fort Lauderdale, Oakland Park, and Wilton Manors. Her role is essential in ensuring that every project, from water damage repairs to fire restoration rebuilds, is executed with meticulous planning and exceptional quality. Stephanie’s leadership is key to successful property recovery.

In a vibrant, often storm-affected area like North Fort Lauderdale, Stephanie’s ability to coordinate complex construction logistics is invaluable. She ensures that residential and commercial properties are not only restored beautifully but also built to withstand future environmental challenges. Stephanie is deeply committed to helping the Fort Lauderdale North community recover efficiently and effectively, bringing properties back to their pre-damage state.

Alec helps manage the day-to-day details of restoration projects and makes sure things stay on track from start to finish. As Project Manager, he coordinates crews, communicates with customers, and keeps a close eye on timelines and quality standards.

Alec brings a calm, organized approach to every job. He’s quick to find solutions, clear in his communication, and focused on delivering great results with minimal disruption to the customer.

Whether it’s water, fire, or mold damage, Alec is there to make the process smoother and ensure each project is handled with care and efficiency.

Ruben oversees reconstruction projects with a focus on efficiency, craftsmanship, and customer care. As a Project Manager on the recon side, he’s responsible for coordinating schedules, managing subcontractors, and making sure each rebuild is completed to SERVPRO^®; standards.

Ruben brings a strong construction background and a calm, solutions-driven approach to every job. He works closely with both homeowners and internal teams to keep timelines on track and communication flowing.

From drywall to full rebuilds, Ruben is the one maki

Erika connects our team with the people and organizations we serve. As Business Development Specialist, she focuses on building relationships, creating partnerships, and finding ways our team can support the community before, during, and after disaster strikes.

With 25 years of experience in insurance claims handling, Erika brings a deep understanding of the restoration process from the customer’s perspective. She uses that knowledge to help bridge the gap between clients, insurance carriers, and our team, ensuring projects move smoothly from start to finish.

In addition to her insurance expertise, Erika supports marketing coordination efforts, working closely with our operations team to keep our services top of mind in the community. Her people-first mindset and passion for service make her a trusted resource for both customers and partners.

As Regional Account Manager, Business Development, Amy Johnson leads SERVPRO’s efforts to build strong relationships and deliver exceptional service across multiple markets. With a deep understanding of restoration, customer care, and community partnerships, Amy plays a key role in helping businesses prepare for and recover from unexpected property damage.

Amy works closely with local account managers, property managers, insurance professionals, and commercial clients to ensure seamless communication and reliable support. Her proactive approach and commitment to excellence help strengthen SERVPRO’s reputation as the trusted leader in cleanup and restoration throughout the region.

Homeowners across Fort Lauderdale, Oakland Park, and Lauderdale-By-The-Sea dealing with water damage turn to SERVPRO of Ft. Lauderdale North, where Leon Grober serves as Project Manager. He oversees the intricate process of property restoration, guiding clients through what can often be a stressful experience. Leon ensures that every project, whether residential or commercial, receives meticulous attention from start to finish.

Leon’s expertise encompasses various regional damage types, including fire damage, mold remediation, storm damage, and smoke damage. He is adept at navigating the complexities of insurance claims and local building codes, which is crucial in a coastal area like Fort Lauderdale. Leon Grober, Project Manager at SERVPRO of Ft. Lauderdale North, provides essential restoration services that help families and businesses recover swiftly and thoroughly.

SERVPRO of Ft. Lauderdale North relies on Nicholas Dresser as its Project Manager for every water damage and fire restoration call across areas like Oakland Park, Wilton Manors, and Lauderdale-by-the-Sea. Nicholas coordinates recovery efforts for both residential and commercial properties, ensuring a smooth process from the initial call to the final walkthrough. He is a crucial part of the team serving the diverse needs of the northern Ft. Lauderdale communities.

Nicholas excels in addressing the specific challenges of water damage, fire damage, and mold remediation that are common in this coastal region. He also expertly handles storm damage and smoke damage incidents, understanding the unique environmental factors at play. Nicholas consistently delivers comprehensive restoration solutions, helping property owners in Ft. Lauderdale North navigate difficult situations with confidence.

When a pipe bursts in a Coral Ridge home, or a business in Wilton Manors experiences significant fire damage, Carlos Hernandez at SERVPRO of Ft. Lauderdale North is the Project Manager dispatched to lead the restoration effort. He meticulously plans and executes recovery strategies for properties affected by water damage, storm damage, and other emergencies throughout Oakland Park, Lauderdale-by-the-Sea, and surrounding communities. Carlos ensures every project adheres to the highest standards of safety and effectiveness.

His proficiency extends to all regional damage types, including intricate mold remediation and extensive smoke damage cleanup. Carlos is adept at assessing the full scope of a disaster, from initial damage containment to the final stages of reconstruction, often working on properties near the Intracoastal Waterway. Carlos Hernandez, Project Manager at SERVPRO of Ft. Lauderdale North, empowers local residents and businesses to recover swiftly and completely from unexpected property disruptions.

After a storm tears through Lauderdale-by-the-Sea or Oakland Park, Steve Rodriguez and the SERVPRO of Ft. Lauderdale North crew are among the first professionals on the scene. As a Project Manager, Steve coordinates the rapid response to water damage and storm damage incidents throughout Wilton Manors, Pompano Beach, and Fort Lauderdale. He ensures that every restoration project, from initial assessment to final cleanup, is handled with precision and care.

Steve's expertise encompasses all facets of property restoration, including detailed fire damage and smoke damage cleanup, as well as thorough mold remediation. He is adept at navigating the specific environmental factors of coastal Florida, which often influence the severity of water and storm damage. Steve provides clear direction and support to property owners, guiding them through the restoration process and helping them recover quickly and completely.