A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of New London
Our Google Reviews
(860) 443-2222
5.0
(28 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

Our basement and garage was destroyed by the historic 200-year flood that occurred last Sunday In lower Fairfield County. I immediately called ServPro and they came to the rescue, restoring everything perfectly ! They were quick, efficient, and fair priced. I highly recommend this company for your restoration needs!

D J Amor

They are very nice to work with!

Randolph Grimes

Baylen, Julio & crew did a great job restoring my basement. I'm very pleased with the quality and professionalism. ServPro also handled everything with the insurance company.

Marsha Comeau

I just wanna say the experience I had with servpro has been excellent. The two workers that came to my house.Jorge and Mauro were very professional. They arrived on time they cleaned up everything and explained everything they were doing I would definitely recommend Servpro For any mold, remediation needs that you may have.

Nina

Jose and his crew did an outstanding job treating our house in two bathrooms and the kitchen for mold. They were here for three days and were very professional and thorough. They did everything they could to see that this job impacted our daily lives as little as possible and they addressed every concern that we had. We highly recommend Jose, his crew, and SERVPRO of New London.

Janet Lord

Amazing job cleaning basement after sewage backup. This team is a delight to work with. They are highly professional, highly skilled, and expedient. Their attention to details is superb.

Ruben Echandy

After our air handler gave out and flooded my special needs daughters room, we turned to Servpro, they came the same night we called Kevin who was amazing arranged the project with fans to dry everything and checking everything thoroughly through the almost two weeks, packed up furniture, they will also bring the furniture back after the repairs, they are the best company to work with, Jose, Dani Mar, Ruth and gerofge, were amazing wrapping and moving the furniture, removing the rug and padding , the walls and ceiling, our family is so appreciative

Lisa Bernier

Jose and Carlos were the idealism of customer service. I was at a doctor's appointment when they arrived at my apartment. I explained i was about 15-20 minutes away and wasn't aware they were coming. They politely replied " We can wait for you, we will clean the apartment so you can have your life restored " I was so overwhelmed.. you don't see customer service like this anymore... Servpro has stepped up in excellent service with outstanding employees like Jose and Carlos.

d g

We had water damage from wind-driven rain on our porch and Servpro was the best, from start to finish. They showed up right away and remediated the water damage, isolated the problem, demolished what was necessary, fixed the leak and remodeled everything. It was just like it never happened. The staff was courteous and careful and arrived on schedule for every appointment. We couldn’t be happier with their work. Kudos to Rory, John, Baylen, Eric, Ray and Julio and all the team.

Chris Zerillo

About Us

Life in New London comes with a little bit of everything: waterfront weather, older homes, busy businesses, apartments, historic properties, and plenty of moisture-friendly coastal air. That mix can make property damage feel complicated fast. A roof leak, kitchen fire, mold concern, or storm cleanup is stressful enough without having to decode every restoration term along the way.

SERVPRO helps homeowners, property managers, and business owners handle water, fire, mold, storm, cleaning, and construction needs with a practical, step-by-step approach. The goal is to explain what happened, what needs attention, and what the next steps look like.

Restoration Support With Local Perspective

Properties near the Connecticut College Arboretum and throughout New London may face different concerns depending on age, layout, ventilation, and exposure to coastal weather. SERVPRO® looks beyond the obvious damage to check how moisture, smoke, soot, odor, or debris may have affected nearby spaces and materials.

Services may include:

  • Water damage cleanup and drying
  • Fire and smoke restoration
  • Mold removal and remediation
  • Storm damage cleanup
  • Specialty cleaning and contents support
  • Construction and repair services

A Clearer Path Forward

Property restoration can feel like a lot, but it should not feel confusing. SERVPRO focuses on clear communication, careful cleanup, and practical support from the first call through the next phase of recovery.

For restoration help in New London, contact SERVPRO to schedule service and learn how we can help restore comfort and confidence.

SERVPRO Flag
John O'Sullivan Jr, John K. O'Sullivan III, Kevin P. O'Sullivan

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©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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