Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Middletown / New Britain
Our Google Reviews
(860) 826-5169
4.8
(126 reviews)

Service Areas

Middletown, CT | New Britain, CT | Cromwell, CT | Berlin, CT | Kensington, CT | East Hampton, CT | East Haddam, CT | Haddam, CT | Middlefield, CT | Durham, CT

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Middletown / New Britain we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Alan gave a profesional, respectful, and exceptional service. He was very knowledgeable and helped us with everything we needed. He answered all our questions and addressed all our concerns. Would highly recommend!

Greyza Barrios

Alan and his team from Serve Pro did an excellent job of clearing up and demolition due to a leak in the basement. They were efficient, helpful, courteous and caring. They worked with us to clear out our belongings and place a dehumidifier. Thank you Alan and team for the great work done! Highly recommended!!

Nazneen Kader

I really appreciate the work Alan did for me and being very helpful, sharing the details and help answering all my questions. Thanks a lot for your help in Mitigation work.

Sachin Malik

Alan, Trevor and the crew did an outstanding job cleaning up my basement after a sewer/drain pipe backup. The process was easy from start to finish. I highly recommend ServPro of Middletown.

Judy Banes

Recently Servpro sent several incredible employees to our home to clean up and treat damage after a serious leak. They could not have done a better job. Not only did they complete the work professionally and thoroughly, but they also returned multiple times over the course of a week to ensure everything was properly treated and restored. A special thanks to Del and Trevor for going above and beyond to help restore our home. Great job and we highly recommend.

Constance Sundblade

Delshaun George Makhai Alsiha and Trevor did an amazing job thank you!!!!!

Silvia Jackson

I just had delshaun Trevor George and Alisha do the remediation in ,y house and what a fantastic job they did quick quiet and respectful people .... they all deserve a raise

Lisa Richitelli

My basement was flooded due to a crack in the furnace cast iron tank. ServPro arrived quickly & from the start the team was courteous, empathetic & showed extreme patience as my husband & me sorted thru cherished possessions. Delshaun, George & Maktial were outstanding & diligent in quickly placing the fans & dehumidifiers. When they returned their teamwork & speed in removing our ruined possessions was outstanding & efficient. I have many photos but cannot get them uploaded, but the before & after pictures are amazing.

Diane Mulholland

The team did an amazing job from start to finish! Everyone was very kind and courteous, would definitely recommend them for clean up!

Jessica Vivolo

About Us

At SERVPRO of Middletown / New Britain, we understand the many home and business owners throughout Connecticut that depend on our fast response and experience under pressure to return their property to its original condition. With so many threats from water, fire, mold, storms, floods, biohazards, and other situations common to our region, we need a diverse and educated team to handle every facet of restoration and recovery that our customers might need.

While the area is rich in American history, these days the Middletown/New Britain area is still home to Wesleyan University, Capitol Lunch, Martin Rosol’s Homemade Meats, New Britain Stadium and the Middlesex Chamber of Commerce (which is the largest Chamber in the United States). Even with these attractions and historic properties, the greatest draw to our area is the people here. As a locally owned and operated restoration team, the same communities we work so quickly to help when disaster strikes are the ones that we share with our customers.

Being a successful restoration company through our region means much more than helping our customers whenever disaster strikes. We have worked hard to become a stable pillar within our communities to give back to our cities and towns in every way that we can. We actively engage in Kiwanis, Habitat for Humanity, United Way, and MARC Community Resources to help our area to grow and thrive in every possible way.

Our SERVPRO team excels with the commitment we have for our customers. Even years after disasters have taken place; our professionals have the experience and the advanced equipment to restore and recover damaged properties to make the effects “Like it never even happened.” No matter when disasters strike, you can count on our team of qualified and certified professionals to help.

SERVPRO of Middletown / New Britain is an IICRC Certified Firm. The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a non-profit organization that sets the standards, develops the protocols, and certifies companies and technicians in property damage restoration in conjunction with the American National Standards Institute (ANSI).  Our Certified Firm status requires that we hold the necessary individual certifications and follow the IICRC's ethical standards in performing property damage restoration.

Timothy Skov
Timothy Skov
Owner of SERVPRO of Middletown / New Britain

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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