Sewage Cleanup Services
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Sewage Cleanup
- 24/7 Emergency Response
- Trained, Certified Specialists
- Streamlined Insurance Process
Here to Help® 24/7
Service Areas
Why Choose SERVPRO® for Sewage Cleanup?
Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Palo Alto we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.
No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."
We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.
Our experienced SERVPRO team will also help coordinate your insurance claims.
Services We Provide
What To Do When Sewage Damage Happens
A sewage emergency is both unexpected and overwhelming.
Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.
Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.
Avoid all contact with sewage-contaminated water
Turn off the main water supply to prevent additional flow
Shut down HVAC systems to stop contaminated air from circulating
Evacuate people and pets from affected areas
Call SERVPRO immediately for professional cleanup
Work with SERVPRO to contact your insurance company and document the damage
Steps in Our Sewage Damage Restoration Process
Sewage Removal & Contamination Control
Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.
Sanitization and Deodorization
Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.
Restoration
In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.
Simplifying Insurance
We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.
We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.
Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.
Residential Sewage Cleanup
Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.
With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.
Commercial Sewage Cleanup
Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.
We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.
From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.
What our
customers are saying
This company was fantastic! Used them to us move our son from one apartment to another in San Francisco. They also cleaned the old apartment and organized everything in the new apartment. Servpro’s team was amazing packing and moving my son’s belongings. The cleaning at the old apartment was immaculately done. The organization at the new apartment was fantastic, pretty impressive. The best thing that they managed to do it all in a day. Top notch service!!!
I contacted Servpro San Mateo on a Sunday night about a fiberglass mattress issue and was amazed that they picked up and had their Palo Alto crew out the next morning. When the scope was larger than they initially planned for, they were careful to take pictures to share with project manager Martin and come back with a detailed scope of work and pricing. It was definitely a pretty penny but the team was flexible within the scope to make sure the right areas were clean, they did not nickel and dime which I appreciated. Elyi, Piki and Maria did a very thorough job over 2 days and communicated well through Martin. I feel glad to have my home back in good shape.
When our retail bank branch experienced a flood event, ServPro was on the scene within 90 minutes assessing the damage and beginning the water mitigation process. From there, the ServPro team worked closely with us to identify the issues and provide a plan of action and timeline for completion. Their team worked late evenings and weekends to get us back up and running as quickly as possible. Thank you for your professionalism and dedicated follow-through!
Great experience! They handled our water damage cleanup and drying quickly, thoroughly, and professionally. Special shout-out to Chelsea, the manager, and Mario the lead on-site for her excellent communication and care throughout the process. Highly recommend!
What a great experience with Servpro! We had a broken pipe under the house, and Servpro cleaned up the water which had accumulated and was stinky. They were professional, helpful and friendly. We have a narrow crawl space, but they figured out how to get the job done. They helped us coordinate with the plumber too. Anna Guerrero was the project manager at Servpro and was outstanding in every way including communicating and working her butt off to help us. She even drew a map of the crawl space so that the plumber would know exactly where to go to fix the pipe. Highest recommendation!!
Martin and his team, Piki and Mayra, did a fantastic job way above what I thought would be even possible! From the very beginning with Chelsea, Soliette and the HVac and soft goods expert we were very impressed with their knowledge and attention to detail. The communication was fantastic as well. Every question was answered promptly by the team. I’m really thrilled with the results and highly recommend Servpro of Palo Alto. Their company has been down here since the fires and still are working on new requests. Five stars out of five for sure! Cindy Johnsen
This was an excellent and efficient team. They were careful in/with my home and responsive to requests. Highly recommend Martin and his team!!
I cannot say enough good things about Chelsea. She has helped me with mitigating smoke damage in my home after the Eaton Fire. She had answers my adjuster did not, she could give me a good timeline & educate me on the process, she quickly responded to my many questions & concerns & she was extremely accessible & responsive. She gave me hope & then confidence that the work on my home would be done well, right, & as quickly as possible. Plus, i enjoyed her as a person, which actually made this process much easier. Her team was also great & the other purple I worked with through her were equally competent & confidence-inducing. My house has never been cleaner & they organized it better than I did! I am very impressed!
Our home survived the Pacific Palisades fire but suffered from smoke damage, ashes and debris. ServPro PaloAlto cleaned our home for four days and left it immaculate. Our home has never been so clean, the smoke smell was gone and their service went beyond our expectations. The staff was professional and friendly. In particular, Soliette and Chelsea were extremely responsive to our requests and questions. We could not be more satisfied with the service we received from ServPro PaloAlto and are thankful for their preparing our home for our return.
