Meet Our Team

Kelly Kordick is the General Manager of SERVPRO of Downtown Tucson / Flowing Wells, where she oversees the daily operations of one of Tucson's most trusted water damage restoration and fire damage cleanup companies. Kelly coordinates the teams, workflows, and customer communications that keep water mitigation, mold remediation, pack-out, and reconstruction projects running smoothly across Downtown Tucson, Flowing Wells, and the greater Tucson area. Her leadership ensures that every customer receives the fast, professional, and compassionate service that SERVPRO of Downtown Tucson / Flowing Wells is known for throughout Tucson, AZ.

Sparky is the Assistant General Manager at SERVPRO of Downtown Tucson / Flowing Wells, and frankly, he runs a tighter ship than most. With years of experience patrolling the office, conducting thorough sniff inspections, and providing morale support during even the most stressful water damage restoration days, Sparky brings a level of dedication that is truly unmatched. His open-door policy is legendary throughout Downtown Tucson and Flowing Wells, and he has never once missed a Monday. Sparky holds no IICRC certifications, but his commitment to the team and his ability to make every customer feel immediately at ease more than makes up for it.

Teena Crocker is the Marketing Specialist at SERVPRO of Downtown Tucson / Flowing Wells, where she works to connect the Tucson community with the water damage restoration, fire damage cleanup, mold remediation, and construction services they need before and after disaster strikes. Teena manages digital content, community outreach, and brand communications across Downtown Tucson, Flowing Wells, Catalina Foothills, and South Tucson, ensuring that homeowners and businesses throughout the greater Tucson area know that a trusted, IICRC-certified restoration team is always ready to respond. Her passion for storytelling and local connection helps bring the SERVPRO of Downtown Tucson / Flowing Wells team to life.

Jay Bond is the Reconstruction Estimator at SERVPRO of Downtown Tucson / Flowing Wells, where he provides accurate, detailed cost estimates for post-disaster rebuilding projects across Downtown Tucson, Flowing Wells, and the greater Tucson area. Jay assesses the full scope of structural damage caused by water, fire, mold, or storms and develops comprehensive estimates that give property owners and insurance adjusters a clear picture of the cost and timeline before work begins. His precision in the estimating phase helps prevent unexpected costs and gives Tucson homeowners and businesses the confidence to move forward with restoration.

Alma Karina Castro is a Water Mitigation Technician at SERVPRO of Downtown Tucson / Flowing Wells, where she responds to water damage emergencies across Downtown Tucson, Flowing Wells, and the greater Tucson area. Alma performs water extraction, structural drying, and moisture remediation on residential and commercial properties, working to IICRC standards to ensure every affected structure is thoroughly dried and protected against secondary damage and mold growth. Her dedication to quality work and to the Tucson customers she serves reflects the high standards that SERVPRO of Downtown Tucson / Flowing Wells upholds on every water damage restoration project.

Miriam Valenzuela is a Pack-Out and Contents Technician at SERVPRO of Downtown Tucson / Flowing Wells, where she has worked on numerous remediation and restoration projects across the Tucson area. Miriam assists with the careful packing, handling, and restoration of personal property affected by water damage, fire damage, mold, and other disaster events, ensuring that customers' belongings are protected and properly documented throughout the restoration process. Her hands-on experience across a wide range of Tucson restoration projects has made her a skilled and dependable member of the SERVPRO of Downtown Tucson / Flowing Wells contents team.

Armida Santos is a Warehouse Assistant at SERVPRO of Downtown Tucson / Flowing Wells, where she plays a vital behind-the-scenes role in keeping the franchise's restoration operations running efficiently across Downtown Tucson, Flowing Wells, South Tucson, and the greater Tucson area. Armida manages equipment inventory, ensuring that water damage restoration tools, drying equipment, and supplies are properly maintained, organized, and ready for rapid deployment when disaster strikes. Her attention to detail and dependable work ethic help ensure that every crew heading out to a job in Downtown Tucson or Flowing Wells is fully equipped to deliver fast, effective restoration service to customers.

Sebastian Mendoza is a Mitigation Technician at SERVPRO of Downtown Tucson / Flowing Wells, where he responds to water damage emergencies and works to restore homes and businesses across Downtown Tucson, Flowing Wells, South Tucson, and the greater Tucson area. Sebastian performs water extraction, structural drying, and moisture remediation on residential and commercial properties, working to IICRC standards to ensure every affected structure is thoroughly dried and protected against secondary damage and mold growth. His hands-on experience, strong work ethic, and commitment to getting Tucson customers back to normal as quickly as possible make him a dependable and trusted member of the team.

A key member of the SERVPRO of Downtown Tucson / Flowing Wells, team, Sam Hite works as Job File Coordinator and meticulously manages all project documentation. She ensures every detail for fire and water damage restoration services in Downtown Tucson is accurately recorded and processed. Sam organizes critical paperwork, coordinates with technicians, and tracks job progress for properties throughout Flowing Wells. Her diligent efforts streamline communication and facilitate efficient service delivery for every client. Sam’s comprehensive approach guarantees the precision and care that every restoration job demands, providing peace of mind to property owners.

With a commitment to quality restoration, Oscar Noperi fills the Warehouse Technician role at SERVPRO of Downtown Tucson / Flowing Wells, and expertly manages equipment logistics. He ensures all tools for water extraction, drying, and moisture remediation are meticulously maintained and ready for rapid deployment across Downtown Tucson. Oscar’s diligent work supports field crews responding to emergencies throughout Flowing Wells, guaranteeing they have the right resources. He upholds the highest industry standards, adhering to IICRC best practices throughout every project. His behind-the-scenes efficiency directly contributes to the professionalism that SERVPRO customers count on during their most stressful moments.

Miriam Valenzuela joined SERVPRO of Downtown Tucson / Flowing Wells as Pack Out Content Technician to help homeowners and businesses recover from property damage. She meticulously inventories, packs, and transports affected belongings, ensuring their safety during fire damage cleanup and water damage restoration projects. Miriam frequently assists residents in Downtown Tucson and Flowing Wells, carefully handling items impacted by mold remediation. She consistently applies IICRC-certified restoration methods to protect and restore personal property. Miriam's unwavering reliability and exceptional attention to detail provide clients with peace of mind during challenging times.

Getting properties back to preloss condition is the daily mission of Jesus Romo, Mitigation Crew Chief at SERVPRO of Downtown Tucson / Flowing Wells, who oversees critical restoration projects. He expertly leads his team in comprehensive mold remediation efforts across Downtown Tucson, ensuring safe and thorough removal. Jesus also specializes in efficient water damage recovery, helping homes and businesses in Flowing Wells return to normal quickly. He ensures every project, from initial assessment to final drying, adheres strictly to following IICRC standards on every job. Jesus consistently demonstrates a profound commitment to serving the customers and communities of the Tucson area with integrity and care.

As the Contents Manager at SERVPRO of Downtown Tucson / Flowing Wells, Malenny Cabrales expertly oversees the meticulous handling and restoration of personal belongings after property damage. She meticulously inventories, packs out, and cleans items affected by storm damage restoration, ensuring their safe return to homes and businesses across Downtown Tucson. Malenny also coordinates the careful drying and storage of contents impacted by water extraction, providing crucial support during challenging times. Her precise work helps local residents and businesses recover their cherished possessions. Malenny consistently delivers the kind of dependable, professional service that earns lasting trust within the Flowing Wells community.

Martha Amezquita joined SERVPRO of Downtown Tucson / Flowing Wells as Mitigation Technician to help homeowners and businesses recover from property damage. She expertly handles fire damage cleanup and water damage restoration projects across Downtown Tucson, ensuring properties are safely returned to preloss condition. Martha also specializes in thorough mold remediation services for residents and businesses in Flowing Wells. She performs all mitigation tasks following IICRC standards on every job. Her meticulous approach guarantees reliability and exceptional attention to detail for every client.

Getting properties back to preloss condition is the daily mission of Lupita Almanez, Content Crew Chief at SERVPRO of Downtown Tucson / Flowing Wells, who expertly leads her team in restoring damaged contents. She meticulously manages the intricate processes involved in mold remediation and water damage recovery for homes and businesses across Downtown Tucson. Lupita ensures all personal belongings and structural contents are handled with care, providing essential support during challenging times for residents in Flowing Wells. Her work consistently prioritizes adhering to IICRC best practices throughout every project. Lupita’s dedication ensures that every customer receives thorough and compassionate service, reflecting a genuine commitment to the communities SERVPRO of Downtown Tucson / Flowing Wells serves.

Karla Loreto serves as the Mitigation Technician at SERVPRO of Downtown Tucson / Flowing Wells, where she plays a crucial role in immediate disaster response. She expertly handles emergency water damage response, deploying advanced equipment to extract water and begin structural drying for homes and businesses throughout Downtown Tucson. Karla ensures properties in Flowing Wells are quickly and thoroughly dried, preventing secondary damage. She consistently performs all mitigation services following IICRC standards on every job. Her strong work ethic and dedication to quality results help restore peace of mind for property owners.

Getting properties back to preloss condition is the daily mission of Jay Bond, Reconstruction Estimator at SERVPRO of Downtown Tucson / Flowing Wells, who meticulously assesses damage and prepares detailed repair plans. Jay's expertise ensures accurate estimates for complex reconstruction projects, from residential mold remediation to commercial water damage recovery throughout Downtown Tucson. He works closely with property owners and insurance adjusters, streamlining the path to restoration for homes and businesses in Flowing Wells. Jay consistently applies IICRC-certified restoration methods, guaranteeing quality and compliance. His work reflects a genuine commitment to the customers and communities SERVPRO of Downtown Tucson / Flowing Wells proudly serves.

Dominika Ramos joined SERVPRO of Downtown Tucson / Flowing Wells as Mitigation Technician to help homeowners and businesses recover from property damage. She expertly handles fire damage cleanup and water damage restoration projects across Downtown Tucson, ensuring properties are safely dried and debris removed. Dominika also performs thorough mold remediation services for residents in Flowing Wells and surrounding areas. She consistently applies her skills working to IICRC industry standards on every job. Her reliability and attention to detail ensure each restoration project is completed effectively and efficiently.

A key member of the SERVPRO of Downtown Tucson / Flowing Wells team, Carmen Rowe works as Contents Technician and meticulously handles damaged personal belongings. She expertly assesses, cleans, and restores items affected by fire and water damage restoration services for residents throughout Downtown Tucson and Flowing Wells. Carmen carefully packs and inventories contents, ensuring their safe transport and storage during the restoration process. She consistently performs her duties working to IICRC industry standards. Carmen's attention to detail reflects the precision and care that every restoration job demands.

Brent Oliver is the Marketing Specialist at SERVPRO of Downtown Tucson / Flowing Wells, dedicated to helping local businesses and residents understand SERVPRO's comprehensive restoration services. He regularly connects with property managers and insurance agents throughout Downtown Tucson, educating them on the benefits of professional water damage restoration. Brent also focuses on community outreach in Flowing Wells, highlighting SERVPRO's expertise in structural drying after unexpected emergencies. His efforts ensure that property owners receive prompt, effective service, minimizing disruption. Brent consistently ensures that every communication reflects SERVPRO's unwavering focus on doing the job right the first time.

Armida Santos joined SERVPRO of Downtown Tucson / Flowing Wells as Warehouse Assistant to help homeowners and businesses recover from disaster. She meticulously organizes and maintains equipment and supplies essential for fire damage cleanup, water damage restoration, and mold remediation projects across Downtown Tucson. Armida ensures all vehicles are stocked and ready for immediate dispatch to job sites in Flowing Wells and surrounding areas. Her efforts directly support the rapid response and efficient service SERVPRO provides to the local community. Armida’s reliability and attention to detail are crucial for maintaining operational readiness.

Brad Leto is the Reconstruction Project Manager at SERVPRO of Downtown Tucson / Flowing Wells, where he leads post-disaster rebuilding projects for homes and businesses across Downtown Tucson, Flowing Wells, and the greater Tucson area. Brad manages the full reconstruction process following water damage, fire damage, and mold remediation, coordinating crews, timelines, and materials to ensure every rebuild is completed to the highest standards. He works closely with Tucson property owners and insurance adjusters to keep projects on schedule and on budget, guiding customers through the final and most visible phase of their restoration journey.

Guadalupe Almanza is the Pack-Out and Contents Supervisor at SERVPRO of Downtown Tucson / Flowing Wells, where she leads the team responsible for protecting, packing, and restoring personal property affected by fire damage, water damage, and other disaster events across the Tucson area. Guadalupe oversees the careful handling of customers' belongings, coordinates the restoration or repair of damaged items, and ensures every piece of contents is returned to its rightful place once the property is restored. Her leadership gives Tucson homeowners and businesses confidence that their most valued possessions are in expert hands throughout the restoration process.

Luis Amaya is the Water Project Manager at SERVPRO of Downtown Tucson / Flowing Wells, where he oversees water damage restoration projects from initial emergency response through final structural drying and moisture clearance for homes and businesses across Downtown Tucson, Flowing Wells, and the greater Tucson area. Luis coordinates crews, monitors drying progress, and communicates with property owners throughout every stage of the mitigation process, ensuring each project meets IICRC standards before transitioning to reconstruction.

Mariana Leon is a Pack-Out Specialist at SERVPRO of Downtown Tucson / Flowing Wells, where she helps homeowners and businesses across the Tucson area protect and recover their personal property following water damage, fire damage, and other disaster events. Mariana carefully packs and inventories customers' belongings, coordinates the cleaning or restoration of damaged items, and ensures every piece of contents is returned to its proper place once property restoration is complete. Her meticulous attention to detail and genuine care for the customers she serves make her an essential part of the SERVPRO of Downtown Tucson / Flowing Wells contents team.

Robert Negrette is the Quality Control Manager at SERVPRO of Downtown Tucson / Flowing Wells, where he ensures that every water damage restoration, fire damage cleanup, mold remediation, and reconstruction project completed by the franchise meets the highest standards of quality. Robert oversees quality assurance across all active projects in Downtown Tucson, Flowing Wells, and the greater Tucson area, conducting inspections and holding the team accountable to IICRC standards and SERVPRO protocols.

Tony Curri is the Office Manager at SERVPRO of Downtown Tucson / Flowing Wells, where he keeps daily operations running smoothly. Tony handles scheduling, customer communications, and insurance coordination for water damage, fire damage, mold remediation, and construction projects across Downtown Tucson, Flowing Wells, and the greater Tucson area. When customers call after a disaster, Tony ensures the right crew is dispatched quickly and every detail is tracked from the first call through final completion. His organizational skills and welcoming presence make him a valued and essential member of the team.