Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Jackson and DeKalb Counties
Our Google Reviews
(256) 845-4402
4.8
(111 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Jackson and DeKalb Counties we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

We had our basement sump pump stop working for us. We ended up with about 4 feet of water eventually. Our insurance company recommended Servpro along with a couple of other companies. We called Servpro and they answered right away. Tyler called back and made an appointment for an estimate. When he arrived he quickly put us at ease and got down to the business of the estimate. After he was done we paid our deductible and he put us on the schedule for remediation. When the day arrived Tyler, Dennie, Drake, and a couple of other guys showed up and got right to work. The amount of things they brought up from the basement was tremendous. They filled up a 10 yard dumpster and then a 30 yard one. They then got to work cleaning the water damage up. They left numerous fans running and a few dehumidifyers running in order to dry the basement. We can't be more pleased with the work they performed and would easily recommend Servpro for any water remediation.

Russell Dobbins

Very professional and knowledgeable! Although I didn’t end up needing their services, they were incredibly helpful and took the time to answer my questions. If I ever need restoration services in the future, they will definitely be my first call!!

Diane

Great company! Tyler Arnold, Business Consultant Manager always so polite when he comes by our office we appreciate the information provided.

City Racoon6000

We appreciate Tyler, he did a great job at explaining and was for knowledgeable about what we needed. Thank you Servpro and Tyler!

Tammy Crump

I went through alot when it came to the fire in my home..Not knowing which way to go..Then I was told to call SERVPRO..and im so so glad I did. The first person to come out was..Tyler he was the best sweetest person ever took me on a journey with Servpro what to expect. Then the crew that worked on my home for three days..They were simply awesome..They answered ever question I had. They would stop what they were doing just to make sure I knew what to expect..Josh,Drake, and Dennie keep up the good work. They are truly what gentlemen are made of. Thank you SERVPRO for having thses good people on board..They help take alot of my fears away..I'll definitely use this company AGAIN! Lawana Pollitt

lawana pollitt

Drake Kelley, Denny, Josh Phillips & Charles Head were an awesome team. They were very helpful and courteous while working on our kitchen.

Jason Foster

Great job

dc murphy

Great service even better people

Grant Walter

Great people

Margaret Gross

About Us

About Us

At SERVPRO® of Jackson and DeKalb Counties, we are committed to being the premier provider of restoration and cleanup services in our community. Our locally owned and operated franchise has built a reputation for excellence, reliability, and customer-centric service. We pride ourselves on our ability to handle any disaster with professionalism and empathy, ensuring that your property is restored quickly and efficiently.

What Sets Us Apart

Unmatched Expertise and Training

Our team consists of highly trained and certified professionals who are experts in the restoration industry. We regularly update our training programs to stay ahead of industry standards and technological advancements, ensuring that our technicians are equipped with the latest knowledge and skills. This commitment to continuous improvement ensures that we deliver the highest quality service to our clients.

Comprehensive Service Offerings

We offer a wide range of services tailored to meet the needs of both residential and commercial clients. From fire and water damage restoration to biohazard cleanup and mold remediation, our comprehensive services are designed to address all aspects of property restoration. Our goal is to restore your property "Like it never even happened," minimizing disruption to your life or business.

State-of-the-Art Technology and Techniques

At SERVPRO of Jackson and DeKalb Counties, we utilize cutting-edge technology and innovative techniques to deliver exceptional results. Our use of advanced equipment, such as thermal fogging, HEPA filtration, and ultrasonic cleaning, ensures thorough and effective restoration. This investment in technology allows us to tackle the most challenging restoration projects with precision and efficiency.

Dedicated to Our Community

As a proud member of the Jackson and DeKalb Counties community, we are deeply committed to serving our neighbors. We understand the emotional and financial impact disasters can have, and we strive to provide compassionate and reliable services to help you recover and rebuild. Our local roots drive us to give back to the community that supports us, making a positive impact one property at a time.

We are proud members of the Fort Payne Chamber of Commerce, Mountain Lakes Chamber of Commerce, Rainsville Chamber of Commerce, and Henagar Chamber of Commerce.

Our History

SERVPRO of Jackson and DeKalb Counties has been serving the community for years, earning the trust of countless clients through our unwavering dedication to quality and customer satisfaction. Our history is rich with stories of successful restorations and satisfied customers who have come to rely on us in their times of need.

Our Commitment to You

Our commitment is simple: to restore your property to its pre-damaged state with as little disruption as possible. We understand the stress and uncertainty that come with property damage, and our compassionate team is here to guide you through the restoration process. From our rapid response times to our meticulous attention to detail, we are dedicated to making your experience with SERVPRO of Jackson and DeKalb Counties seamless and reassuring.

Contact Us

If you are faced with a disaster, don't hesitate to reach out to the experts at SERVPRO of Jackson and DeKalb Counties. Our team is 'Here to Help' with 24/7 Emergency Services, providing prompt and professional service you can count on. Trust us to handle your restoration needs with care and expertise, and let us help you make it "Like it never even happened." For more information or to schedule a service, call us today.

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Jason E. & Katie V. Taylor

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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