A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Rockingham and Augusta Counties
Our Google Reviews
(540) 433-6100
4.7
(180 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

After finding mold in our finished basement that required cleanup and furniture removal, I chose SERVPRO based on reviews and more importantly personal recommendations. Kris Baggarly provided impressive service- he make me feel comfortable having workers in my house without being home. He was incredibly knowledgeable and empathetic to our situation. Kris made certain we felt safe and mold free. He was on top of every detail with regular monitoring and certain to clean up and went above and beyond with communication. I'm not happy about having found mold, but I am beyond impressed with Kris and his team.

JEANETTE

The technicians are very friendly, informative, and very polite. I would recommend them anytime. Every step of the process they communicated and made sure my family was exceptionallycomfortable during the mitigation and during the rebuild

Kristoffer Baggarly

Zenden is the star of this show. I would use this company again, if I needed to. Communication with the company was OK. They do answer questions promptly. Giving a schedule of work was hit and miss though. Helen was very responsive and Zenden went above and beyond for customer satisfaction, in my opinion.

Old Salty (oldsaltyguy)

When my basement flooded from an old water heater leaking, the guys at Servpro were out to my house the same day I called them. They had all the damaged materials out of there and equipment set up to dry everything out within a few hours. They saved me a lot of stress and headaches and couldn't have been nicer andore professional.

Kyle Altenberger

I WANT TO THANK YOU FOR THE EXCELLENT SERVICE YOU PROVIDED WITH MOLD REMEDIATION IN MY BASEMENT. GEORGE MORALES DOES AN EXCEPTIONAL JOB AS CREW CHIEF. HE IS ALWAYS PUNCTUAL, EXPLAINS THOROUGHLY WHAT HE IS DOING BEFORE HE BEGINS, KEEPS ME INFORMED ON HIS PROGRESS, CHECKS IN PERIODICALLY TO SEE IF I HAVE ANY QUESTI0NS AND ALWAYS DELIVERS A QUALITY PRODUCT. HE IS A DELIGHT TO WORK WITH. HIS COMMUNICATION SKILLS ARE EXCELLENT. I HAVE JUST FINISHED A COMPLETE RENOVATIONS OF MY HOME AND I MUST SAY HE STANDS OUT ABOVE ALL OF THE OTHER CONTRACTOR EMPLOYEES. I HOPE THIS WILL BE USED IN HIS PERFORMANCE EVALUATION. I WILL DEFINITELY RECOMMEND YOUR COMPANY TO OTHERS.

Ken Knorr

Chris and his team Hosbaldo and Julia have been great with the clean up of my home.and Answering any questions I have. I highly recommend this company.

Terry Thompson

I don't think I would have gotten through the damage done to my basement without ServPro. Absolutely the best people when you are dealing with a major flood or leak, mold damage, really anything, they are the people you go to for help. The cleanup and removal of damaged items was extensive and I needed them for months of help with water removal given the delayed issues with repairs due to a snowstorm. Emotionally it's hard enough to deal with such damage, I basically lost everything I had stored in the basement, and they are there to take action, fix the problem, and offer the support needed to get you through it.

Mo

Over this cold winter my elderly parents had frozen pipes to burst and flooded their finished basement. Servpro came within an hour of my call. They came everyday for 2 weeks monitoring moisture and then removed all the wet carpets and 2 feet of damaged drywall. They worked tirelessly and were so professional and respectful of my parents. Everyone I have talked to, including office staff have been so kind and helpful. A huge thank you to this team of hardworking. My family and I highly recommend using this company!

Melanie Hollen

Jalessa was the best to work with! The whole ServePro team was great as well. Mitigation was quick and done well.

Beth Anne Norman

About Us

Local Restoration Support with a Neighborly Approach

Property damage has a way of interrupting life at the worst possible time. A leaking pipe, smoky kitchen, damp basement, or storm-damaged roof can leave you wondering what to do first. For homeowners and businesses in Harrisonburg, that first step matters, especially in a Valley community where older homes, student rentals, farms, offices, and downtown storefronts all have different needs.

SERVPRO® helps local property owners recover from water, fire, mold, storm, cleaning, and construction challenges with practical guidance and steady communication.

Focused on the Whole Property

Restoration is not only about removing damaged materials. It is about understanding what happened, checking how far the damage reached, and building a plan that makes sense for the space. That may include moisture mapping, which means checking where hidden water has traveled behind walls, under flooring, or into building materials. It may also include smoke cleanup, mold remediation, contents cleaning, roof tarping, or reconstruction.

Serving Harrisonburg and Nearby Communities

From homes near Hillandale Park to commercial spaces across Rockingham and Augusta County, SERVPRO works with people who need clear answers without a lot of runaround. You deserve updates that make sense, crews who respect your property, and help that fits the situation in front of you.

Contact SERVPRO to learn how our team can help restore comfort, function, and confidence to your home or business.

William John & Arthur V. Hall, Jennifer A. Lolli
William John & Arthur V. Hall, Jennifer A. Lolli
Owners of SERVPRO of Rockingham and Augusta Counties

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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