A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Richmond and Henrico County
Our Google Reviews
(804) 740-6151
4.5
(95 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

Servpro came today for water and mold damage from an air conditioner leak. Wilber and Luis the Servpro technicians were friendly, professional and hard working. They knew what had to be done and did outstanding work. We were very pleased and impressed with their work.

Laurie Kershner

I am way overdue on writing this review. We got our rental completed by these guys earlier this year. It did take a little longer than expected but it was honestly all saved and taken care of by Stephen! I don’t have his last name but he was amazing to work with. His communication was a dream come true and his organization is a girls fantasy! Loved working with him and he made this terrifying experience a manageable one for us. Stephen also handled our tenant like a champ too! Haha. If I need to use these guys again, I’m personally asking for Stephen to be our coordinator. Thank!

Lean H

Chris, Hunter, Donavan, and Pasha did everything they could to help make this a great experience after such a disaster. All of the crews were awesome! I would recommend Servpro to anyone in a situation where you need help cleaning and repairing after a flood or fire or any damage clean up and repairing after. Great job guys!!

Ann Marie Jones Allen

Thursday night we had an unexpected sewer backup which flowed out of the commode onto the floor and into the laundry room, an office & den. Finally through a wall and into our shop & storage area. It was shocking to say the least! I contacted our insurance company and within 90 minutes a field manager arrived and surveyed the entire damaged areas with a digital 360 degree camera which automatically measured each area. About 90 minutes later a clean up team of 3 arrived. Zulay, Jose and team leader Wilber did an excellent job from start to finish on what I call a daunting task. Today we have about 10 industrial fans and 4 industrial dehumidifiers sucking the water out of the air and drying the floors walls & baseboards. A big job done well from the Servpro dispatcher to Hampton McClellan the field manager to the cleanup team Wilber, Zulay and Jose. I highly recommend Servpro if you ever have a plumbing or other emergency in your home.

John Napotnik

The team of Wilbur and Leindro and Bobby did a wonderful job cleaning all the dust from a paint removal job at our home. They went above and beyond to clean and were extremely professionally.

slater dunbar

The work was exceptional! We would do it again!!

Rufus Johnson

Servpro did a great job drying out our bathroom after a leak and then rebuilding it. After another company only partially dried the water and called it complete, ServPro came in and dried everything much more thoroughly. Their pricing was fair and the teams were professional. Having experience with multiple drying companies in the area, I recommend ServPro.

Mary Wood

Pavlo was great with the restoration process for our facility here in the East End of Richmond. From initial walkthrough to completion of project.

Kevin Clark

Great service, reliable and professional. Strongly recommend it

Ceyda Pence

About Us

SERVPRO® of Richmond and SERVPRO® of Henrico County is the cleanup and restoration company with 37 years of experience. Our highly trained teams respond 24/7 providing excellent service to homeowners, insurance companies, building owners, facility managers and property managers through out the area.

Independently owned and operated by Andrew and Theresa Bahen. SERVPRO® of Richmond and SERVPRO® of Henrico County has earned an excellent reputation with homeowners, insurance companies, business owners, facility managers, local and state government agencies and commercial property management teams. Our experience, people, capacity and equipment uniquely qualifies us to handle large jobs no matter how extensive the damage. In the unfortunate event of a fire or water damage, call 804.740.6151. We will respond 24/7 with trained employees, state of the art equipment and the resources required to perform emergency services to help limit property damage.

NADCA Certified Air Duct Cleaning For Your Home and Business.


When it comes to air duct cleaning choose SERVPRO® of Richmond and SERVPRO® of Henrico County. As a member of the National Air Duct Cleaning Association (NADCA) we adhere to the strict standards required to earn the NADCA certification. NADCA certification is recognized around the world as the benchmark for trained and qualified professionals. Since 1986, our team has been cleaning residential and commercial air ducts according to the NADCA standard. Our technicians are trained, experienced and NADCA certified. A NADCA certified firm ensures the technician has the knowledge and proficiency to conduct HVAC assessments, cleaning, and restoration services. Our staff certifications include Air System Cleaning Specialists (ASCS), Certified Ventilation Inspectors (CVI) and Ventilation System Mold Remediators (VSMR). We utilize the proper techniques, standards, and safety practices recommended by NADCA. Go to NADCA.com for additional information.


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Andrew M. & Theresa C. Bahen
Andrew M. & Theresa C. Bahen
Owners of SERVPRO of Richmond and Henrico County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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