A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Lexington and West Cayce
Our Google Reviews
(803) 955-0342
4.7
(71 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

I would like to recognize Peter, Alton, and Dominic of Serv-Pro for their kindness and professionalism. We are an older couple who aren’t able to do what they used to. We had a terrible calamity at our home where the ceiling landed on the floor in our living room area. Peter and Alton came out and assessed the damage and the next day Dominic came out to get the demolition started. These 3 guys were so kind and reassured us everything was going to be ok and repaired. We are still in the repair mode but much has been done in the 3 days since they started. We have always been informed if they are running late and always informed of their time of arrival. Thank you Serv-Pro and thank these 3 guys for helping us in our time of need! Kudos to Serv-Pro for hiring 3 exemplary employees and Serv-Pro will always be my go too. Thank you to your company and these 3 guys for everything you have done. Bruce and Judy Kossman

Judy Loss man

Princeton was amazing. He was working on my neighbors’ house and he was kind enough to answer all my questions as i was also interested in having work done on my home. I truly appreciate him going out of his way even tho i was not a current customer. Great customer service is very important to me when choosing any company no matter how good their work is and he provided just that. I look forward to working with this company in the future!

Maya Taylor

Peter just finished cleaning our motorhome . Mr Princeton helped him finish today . They couldn’t have done a better job. Their efficiency as well as their attitudes were the best . This is the third time I have used Servepro - all in different homes and areas . I wouldn’t use anyone else

Donna Vaughn

Excellent service by Dre and Omari. They arrived quickly, polite, and very knowledgeable.

Kevin Wood

We had some pretty heavy water damage from a broken toilet that ran and overflowed all night. Dom and Makayla from Servpro came out in a timely manner for a weekend job. They looked over the job and told us what the charges would be and what they were going to do. They were very professional and answered all of our questions before and after the work they did. I would use them again for sure!

Chip Cook

David, Johnathan and Billy did an amazing job with water damage cleanup for my mom's ceiling. Very professional, worked clean, very respectful of the space. Thank you so much.

Maria Kennedy

I had the pleasure of working with Peter as my Project Manager and I couldn’t have asked for better. During every step of the way, Peter was very attentive and communicative! I honestly felt and knew that I was in great hands. Overall, I had a very positive experience with Peter and the company as a whole and would highly recommend.

Arabia Gilliam

Austin and his crew arrived at our house prepared to assess and repair the damage done to our home. He was available to answer the questions we had about the steps involved in this process. We would recommend Serv Pro to others who are in need of major home repairs.

Allen Hardin

Austin and his crew did an outstanding job. They arrived at my home in a very timely manner. Austin answered all my questions and set me at ease during this critical time. His crew worked quickly to prevent additional damage. After initial setup of equipment, Austin continuously checked back to ask if I needed any additional help. I would highly recommend ServPro.

Dorothy Hardin

About Us

OUR STORY

We opened our first SERVPRO franchise in May 2012. Customer service is at the heart of what we do and has led to numerous awards as a Top 50 SERVPRO franchise.  Our business grew rapidly and in addition to serving the greater Charlotte area, we also own SERVPRO franchises in Northwest Charlotte, Lake Norman, Gaston County, Lincoln County and South Carolina – serving both the York County and Richland County markets. Our team works 24/7/365 to meet the disaster restoration needs of our customers. We are here to help make any size disaster “Like it never even happened.” ® We are locally and veteran owned.



OUR SERVICES

Our team at SERVPRO of Lexington has over 25 years of experience in the disaster restoration industry and understands the pain and worry that comes with a water or fire damage and the disruption it causes to your home or business. SERVPRO is a full-service restoration company specializing in the cleanup, restoration, and reconstruction of residential and commercial properties. We also remediate mold from your home or business. Other services include (but not limited to):

  • Post Construction Cleaning
  • COVID-19 Virus Disinfection and Cleaning
  • Biohazard
  • Crime Scene and Vandalism Clean Up
  • Contents Cleaning, Restoration, and Storage
  • Media Blasting (Mold, Fire/Smoke, and Stain Removal)
  • Catastrophic Storm Response

Whether it’s damage to your home, your business, or you need full-service restoration due to a major disaster such as a hurricane or tornado — our team can handle it.

AFFILIATIONS

  • Building Owners Management Association (BOMA)
  • Commercial Real Estate Executive Women (CREW)
  • Industrial Networking Group
  • Institute of Real Estate Management (IREM)
  • National Association of Women Business Owners (NAWBO)
  • North Carolina Healthcare Engineers Association (NCHEA)
  • Vistage

AWARDS

  • Charlotte Business Journal's Fast 50
  • Charlotte Business Journal's Women in Business Award
  • Lake Norman Chamber of Commerce Outstanding Small Business
  • NAWBO National Woman Business Owner of Year Finalist
  • NAWBO Rising Star Award
  • SMARTCEO Brava Award
  • TOP 100 SERVPRO (multiple years)
  • SERVPRO Award for Outstanding Sales (multiple years)

Certifications

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • FSRT - Fire & Smoke Damage Restoration Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician

Insurance and Payment Information

For a stress-free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

Penny Benkeser, J. Daniel Cox
Penny Benkeser, J. Daniel Cox
Owners of SERVPRO of Lexington and West Cayce

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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