A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Northwest and Northeast Cincinnati
Our Google Reviews
(513) 541-3200
4.5
(78 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

Great experience. Omaunt and Anthony came to clean my attic. They explained everything to me took my concerns into consideration and did a great job. I appreciate them and everyone else I spoke with. Highly recommend 👌

Craig Welling

Everyone was very professional and kept me well informed.

Frank Huddle

A heavy storm caused roof damage at one of my properties. As a result of the that damage, water also got inside. After doing research I called Servpro because they could handle both of those issues. The crew that came to do the work were hardworking, professional, and polite. I recommend Servpro.

Shannon Kenny

Called Servepro with water problem in my basement, and their response was within hours. Also helped me through the insurance process. Would recommend them to others and for future needs.

Tom Robers

Isaiah and Shaun were great! Very professional and left the space cleaner than they found it! Work completed in a very timely fashion as well . However, hoping I never have the occasion to use them again! But if you do, I would recommend!

Thomas Martin

Servpro did a great job with our basement issue. Sean was very conscientious and helpful.

Laurel Mahaffey

Isaiah, Sean, Omaunt, Easton and Josh, project manager, were the very best! This team got to work and were able to dry everything out on two different occasions within a week timeframe! We could not be more pleased with the efficient, professional way our work was completed while cleaning up as they checked on our damage daily. Thank you so much! We will recommend this team anytime!!

Cynthia Sizemore

It’s comforting to know there are experts to call on when unexpected things come up, like water running down your ceiling fan or coming in from the basement drain—and sometimes more than water! Hannah Garland has been extremely responsive to questions I’ve had for her when my clients have had these issues, and the ServPro techs are always ready to go. I also enjoyed a Continuing Education class (for insurance agents) they held recently. In my field, it’s important to understand the kind of damage water, smoke and fire can do, to better guide clients. And it’s truly amazing to see the kind of restorative work that can be done after such a loss when technology, knowledge and skills are employed.

Jackie O'Neill

Hannah is wonderful! She is so sweet! Always has a positive attitude! Servpro always does such a good job!

Grace Gries

About Us

Husband-and-wife duo, Julie and Tony Roberts, and their business partner Mike Parsons, acquired SERVPRO® of Northwest and Northeast Cincinnati in January 2023 but their franchise ownership journey began nearly two decades ago when they started SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties in Kentucky. The trio were friends long before they were franchisees.

Tony and Mike grew up with each other and attended college together at University of Kentucky. The three of them grew such a passion for the SERVPRO industry that they decided to share it with each other. They now operate nearly a dozen franchises across Indiana, Kentucky, and Ohio.

Julie and Tony Roberts, and Mike Parsons, were once named the 2017 Kentucky SERVPRO Franchise of the Year! With over 25 SERVPRO’s throughout Kentucky, this was an extreme honor.

The owners' acceptance speech included this quote: "Our team worked through storms and burst pipes working long hours to bring our customers the best service possible. We have a dedicated team of office, production, and marketing members that work tirelessly throughout the year to make our franchise shine!"

Our owners were congratulated by other SERVPRO franchises at the awards meeting and were grateful to have won such a prestigious honor from the best in the business!

SERVPRO of Northwest and Northeast Cincinnati understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life and home or business. Our goal is to help minimize this interruption and quickly make it "Like it never even happened."

SERVPRO of Northwest and Northeast Cincinnati specializes in the cleanup and restoration of residential and commercial properties after a fire, smoke, or water damage, and can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Northwest and Northeast Cincinnati.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

Anthony Paul & Julie W. Roberts, Michael S. Parsons Jr
Anthony Paul & Julie W. Roberts, Michael S. Parsons Jr
Owners of SERVPRO of Northwest and Northeast Cincinnati

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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