A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of West Monroe County
Our Google Reviews
(585) 723-1990
5.0
(203 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

Incredible customer service and communication! They serviced my home and communicated with our insurance company. Would highly recommend.

Lilian Kim

My experience working with Servpro was extremely positive. For the duration of the project I had constant and direct communication with the owner of the company Jim Wandtke. He and his team refused to let me settle for the bare minimum, taking the time to source the best materials for my budget and completed the job without cutting corners. I would fully recommend the servpro team for and restoration needs!

Travis Traywick

Kind Friendly Prompt Quick Quiet

linda somerville

The team at Servpro was Excellent! Eli and the guys were very professional and knowledgeable! I am very thankful they were there to help us out during this stressful situation!

Amy Weider

To say I’m satisfied would be an understatement. Jim, Mike, Eli, Jordan, and the entire Servpro team were incredible. After my house burned down to the studs last year, I was completely distraught and honestly didn’t think I’d ever get my home back. Servpro came in, assessed the situation, communicated with me every step of the way, and truly listened to my thoughts and concerns. They worked tirelessly through winter storms and spring rains to rebuild my home and get my family and me back inside. They did an absolutely amazing job—my home is now truly my dream house. I am so grateful to the Servpro team for taking such a devastating situation and turning it into something so positive. They handled everything from beginning to end, making the entire process feel easy. They took the time to explain each step and made sure I understood what was happening throughout. An absolute dream team.

Holly Burgio

Serve pro and Mike were excellent during our rebuild and demo after our house fire. They were professional, timely and always got back to us. Highly recommend.

chris dardis

The guys at Servpro were there for me in a big way, after I had multiple pipes burst (leaving a massive mess). Serpro was through, helpful and always professional. I can confidently recommend them.

Peter Timm

Quick response, professional damage assessment & cleanup. Polite & efficient personnel. I would strongly recommend them.

Sean P Martin

From the moment the crew walked into the house we knew we were in good hands. They crew was knowledgeable, courteous, respectful and reassuring. They explained everything and answered all the questions we had about their services. I was so relieved when they began their cleanup and happy when the were done. Also, we had such a rapid response to our call for cleanup. Kudos!!

Nancy Ziembiec

About Us

What We Do:

SERVPRO® of West Monroe County understands the stress and worry that comes with damage to your home or business and the disruption it can cause in your life. Whether it's fire, water, mold or storm damage, we approach every situation uniquely with compassion and integrity. We'll take care of the job from start to finish with the highest professional quality the industry can offer.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO® of West Monroe County. We are a family owned and operated franchise serving you since 1991.

Why We Do It:

SERVPRO® of West Monroe County has been family owned and operated by Jim and Michele Wandtke. We work to ensure one thing at each step: MAKE THE CUSTOMER HAPPY. We take care of our customers and our community because we are part of that community.

Before Jim and Michele bought SERVPRO® of West Monroe County from Michele's parents, Michael and Joanne Kadey, they worked in the Rochester area. Having the dream of owning their own business, they bought SERVPRO® of West Monroe County and have grown the business and community every year since 1991.

Get In Touch:

We'd love to help any way possible! Please feel free to contact us at our office at (585) 723-1990.

For community events and involvement contact Andrea Cammilleri at ANDREA.SERVPRO8196@gmail.com

James & Michele Wandtke
James & Michele Wandtke
Owners of SERVPRO of West Monroe County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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