A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Fenton / South Ballwin
Our Google Reviews
(636) 527-5990
4.9
(42 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


1.svg

Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

2.svg

Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

3.svg

Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

4.svg

Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

Just a few hours after my insurance provider contacted ServPro, ServPro Project Manager Jessica was at my home to assess the water damage, then just a couple of hours later ServPro Team Lead Joseph and his crew set up blowers and dehumidifiers. Throughout it all, they kept me calm, explained their work, and were professional and courteous. When the insurance adjuster met with me and Jessica a few days later, he said it was some of the best containment work he had seen. Bravo ServPro Fenton/South Ballwin!

Stacey Hoffman

Josh, Christian and Joseph cleaned our house the day of our emergency, today, and made me laugh under difficult circumstances. Cannot recommend more highly.

Julie

Chris and Josh just finished our restoration. The basement looks fantastic and they were incredibly easy to work with. Thanks ServPro!

Susan Culican

We discovered our basement had flooded over the last couple of days due to a sewer line backup. Servpro not only showed up the same day, they brought a small army. Josh, Jess, Jose, Brody, Dave, Darrien, Eli, Bryan, John, Joe, Christian and Al got an amazing start to the demo in just 3 hours. They were professional and speedy. Highly recommend and can’t wait to see how the work progresses!

Chad Osborne

We had a flood incident at our house in August. Within a few hours of filing an insurance claim ServPro was at the house assessing the damage, planning the cleanup and restoration activities. They immediately started the drying process. Surfpro worked with the insurance company to finalize the restoration plan and the costs. When it was time to start the restoration - they worked hard to get the house back to its original state. We really appreciate Sunny and Corey for their diligent and quality work as well as the project manager Robbie who planned and scheduled all the work and ensured the project’s successful and timely completion.

A. Yagubian

We recently worked with Servpro for water damage in our home, and I cannot recommend this team enough! From start to finish, the team was professional, efficient, and incredibly thorough. Kristie, Jess, Chrissy, Joe, Christian, Josh, and Darrien all went above and beyond to ensure every detail was taken care of, explaining the process clearly and answering all of our questions with patience. Their attention to detail and commitment to restoring our home was seamless. The cleanup was spotless, and they made sure everything was back to normal as quickly as possible. A big thank you to the entire Servpro team for making a stressful situation so much easier! If you’re looking for a reliable restoration services, Team Chestnas Servpro is the way to go!

Bridget McCloskey

Joseph, Jose, Brody, Jess and Krissi were very professional, courteous and helpful and a delight to have work at our house. Better yet, they were organized and worked steadily all day, responded to questions and I wholeheartedly recommend them.

Matt Ford

This company and team are amazing. Adam hit the nail on the head on every aspect of this removal of flooded items to the cleaning process to what was needed he Answered every question checked back in and was kind and caring. Spot on. The team that came in and did the job was amazing also. Joseph was organized kind and caring. Answered all my questions. He made sure if he thought I wanted something to ask me before they took it out gave. He even tightened my door knob for me. Those little extra steps he did for me helped so much. Devonte and Darian were awesome. They worked hard and just kept going and going and going until the job was finished. They went up and down all those steps and never complained and always had a smile. They were also kind and caring. In the time of a flooding basement and you loose most everything and your heart hurts this team was the best. Everything went smoothly. Their hard work, organization, knowledge. They’re kind and caring hearts were awesome. Thank you to the BEST team. Jayne

jayne ellebracht

Just had a job finished by Serv Pro. Mostly worked with Sonny and Hunter. They did a great job! Very easy to work with and very professional. They made sure I approved of work they had completed every step of the way!

Kerry Bruyere

About Us

Owners Jeff and Sandy Chestnas expanded their presence in the community by acquiring their second SERVPRO Franchise, SERVPRO of Fenton/South Ballwin. Many people ask why a second SERVPRO Franchise???...Jeff has over 25 years' experience in the construction and insurance industry. Following a career as a union carpenter, Jeff was introduced to the insurance industry and worked at NCA Group as a catastrophe and daily claims adjuster. With Jeff's knowledge of construction and insurance he knew the restoration industry was a perfect fit.

Sandy graduated from Fontbonne University in 1987 with her Masters Degree in Communication Disorders. Her passion for helping her patients recover from speech, language and swallowing disorders shifted to helping customers recover from natural disasters.

Jeff and Sandy are well respected in their local community and the restoration community. They continuously give back and support local events and organizations. Jeff is proud to be a Shriner and has dedicated his time to giving back to the St. Louis Shriners Hospitals for Children. Jeff and Sandy have been awarded the Gold Book Society Award and are honored to have a Radiology Room at the newly built hospital dedicated to them. Jeff and Sandy have donated over $100,000 to the hospital as a result of their Annual SERVPRO Golf Tournament to benefit the hospital.

Jeff and Sandy pride themselves on being locally owned, great work ethic and service they provide to their customers. This starts with their team of "HEROES" in the field, office staff and marketing team.

"Our mission is to develop a team of quality people who focus on excellent service, fairness and mutual respect."  

Jeffrey & Sandra Chestnas
Jeffrey & Sandra Chestnas
Owners of SERVPRO of Fenton / South Ballwin

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
Variant served: ControlVariant served: Test