A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Southwest and Northwest Grand Rapids
Our Google Reviews
(616) 662-9700
4.8
(206 reviews)

Need Odor Removal?

When it comes to stubborn smells and odors, you’re going to need more than basic cleaners to get rid of them. However, unless you’re familiar with the different equipment or products for serious deodorization, you might end up causing more damage. Trust our professional cleaners and restoration experts for fast, reliable services. SERVPRO® teaches IICRC technical classes in the proper removal of odors. We have the equipment and the training to identify the source of odor and attack the issue once and for all. Our technicians have access to several odor removal products capable of penetrating surfaces to neutralize an unpleasant odor thoroughly.

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

Frank’s Restaurant in Zeeland, MI thanks you! We are 100 years and counting - thanks to your post-fire restoration. With Gratitude, On Behalf of Frank’s, Teresa

teresa vz

Minor water damage - Fantastic staff each time they came over. They were very efficient and considerate of my home. It also looked like they took very good care of their equipment. While it had some wear, it didn't look like they were tracking someone else's debris in to my home.

Brent VanSteenkiste

Every person I spoke with was kind and knowledgeable. They have done a great job. Highly recommend

Charity Amante

Servpro did a great job of cleaning up my basement after a heavy rain flooded it I had 9 large fans and a huge dehumidifier that ran for 3 days to dry things up. They came daily to check for moisture. They respected my property and belongings and were very professional. I highly recommend them. Rick was outstanding as he came daily to check for moisture and even changed his schedule to accommodate mine. I highly recommend Servpro!!

Victoria Van Dalsen

Rick was very friendly and came to help with our water damage right away. He was here daily and was always thorough.

Kim Pepper

Kept the hallways super clean. Bagged everything. Really appreciated it!

Braiden McDonald

Had two crews show up. First crew was amazing. Second crew was on site for less than 30 minutes and decided to just leave. Definitely would use the first crew again in the future. Second crew wasn't very professional. Cleaned up after themselves. Looks better than before they came.

Samuel Gort

Rick and team were awesome! My basement flooded and the team was over within an hour of my call. The team was very courteous and friendly. I would definitely recommend ServPro

Josh Pulsifer

Duane Lolmaugh came out for an inspection estimate. He was in contact with me before he came out. I knew exactly when was going to arrive. He was very courteous, very thorough. He went through the house completely, dealing with my concerns. I feel he felt with me honestly. Kathy Bjonskaas

Katherine Bjonskaas

About Us

Our SERVPRO franchise consists of two separate franchises, SERVPRO of Southwest Grand Rapids, and  SERVPRO of Northwest Grand Rapids.

SERVPRO of Southwest Grand Rapids, which covers Georgetown Township, Grandville, Wyoming, Hudsonville, Byron Center and the southwest side of Grand Rapids.

SERVPRO of Northwest Grand Rapids serves Walker, Standale, Sparta, Comstock Park, Conklin, Kent City, Marne, and the northwest side of the city of Grand Rapids, Michigan.

Under the ownership of Randy Oosterheert, SERVPRO of Southwest and Northwest Grand Rapids is ready to assist our residential, commercial, and industrial clients with 24-hour emergency restoration services, and full reconstruction services throughout our West Michigan territory.

The SERVPRO team of Southwest and Northwest Grand Rapids knows the negative effects that the damage and disruption that an event such as fire damage or water damage can cause in your life and your home or business. Our focus is always going to be to get you back to normal as soon as possible with a minimum amount of time and money lost.

SERVPRO of Southwest and Northwest Grand Rapids is highly trained in the restoration of residential and commercial property after disasters occur. Our staff receives ongoing, in-depth training to maintain IICRC industry certification. This focused education includes building our team’s expertise in water damage and fire damage restoration as well as crime, trauma, and biohazard scene cleanups. The members of our staff are also knowledgeable experts in the areas of mold and mildew mitigation. With a nationwide system of over 1,700 qualified franchises and disaster response teams, no disaster event is ever too small or too large for us here at SERVPRO of South and Northwest Grand Rapids.

We also offer full reconstruction services to all our residential, commercial, and industrial customers. Whether it's small drywall, trim, and paint projects to extensive construction to homes and commercial buildings, the team at SERVPRO of Southwest and Northwest Grand Rapids has the team and resources to tackle any size job, from beginning to end.  That's the SERVPRO of Southwest and Northwest difference! 

We are proud to be a trusted member of the greater Grand Rapids community, and we are dedicated to exceeding industry standards of excellent service. If you have experienced a disaster event and need to schedule a consultation or service, or if you have questions for us, call us!

Randal J. Oosterheert
Randal J. Oosterheert
Owner of SERVPRO of Southwest and Northwest Grand Rapids

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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