A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Grand Traverse Area
Our Google Reviews
(231) 943-9750
4.2
(65 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

Krista and her partner did a phenomenal job in a home that was in sad shape. Wow! That’s all I can say. Highly HIGHLY recommend. Thank you for such a wonderful job.

Abby Beale

Ryan and his team were wonderful! My builder’s plumber flooded my new home that was nearing completion and my wood floors were destroyed. Ryan worked with my builder and got them to cover all costs to remove and replace the flooring. Very friendly and easy to work with. Highly recommend!

Alison Davis

ServPro team promptly came to the rescue during our basement flood. Professional, communicated clearly, and respectfully cleaned up after themselves. Thank you!

Therese Battista

Servpro staff and management were great to work with, friendly and patient in a stressful situation. We haven’t received invoices yet, but from a personable aspect, they were great and very professional - thanks!!

Shirley Robert

Gone for the weekend came home to a toilet that had been running since we left. Flicked the handle and it stopped. Water in bathroom, bedroom and some in living room, ugh! Called Serv Pro and Cameron and Ryan came out the next day. They set up a dehumidifier and five different fans to dry things up. Cam came to the house two other times to check things out. 8 days later we were dry. Ryan came and took out the dehumidifier and the last fan, we are dry now, yay!! Serv Pro did an excellent job! Wouldn’t hesitate to call on them again, although I hope we never need them again.

Linda H

ServPro was fantastic to work with! Ryan and Cameron went above and beyond to make sure the job was done thoroughly and correctly. My crawlspace is clean and mold free! Very friendly, prompt at answering any questions, and just a smooth process all around. Highly recommend!

Leah MacDonald

Traverse City Servpro deserves more than the five stars allowed on this survey. They did a fantastic job. The project manager and his crew were skilled, professional, and supportive. They kept in touch throughout the clean-up process and sent pictures of their work. They explained their process, so we would know what to expect. The damage to our home was very upsettng. but they helped us cope with the cleanup and made it tolerable. LLC

Linda Lhost-Catal

Our whole basement flooded on December 25, 2024. It was a real mess. Serv Pro came in the next day and began cleaning everything up completely. They had to also cut all the drywall around the whole basement, 2 feet up from the floor as the water had damaged the lower part of the drywall as well. The industrial size fans they used to dry any remaining minor moisture, was amazing. They did an exceptional job getting everything cleaned up. Once we finally received the check from the insurance company (which was a nightmare dealing with), the reconstruction started. All the drywall was replaced, patched, painted, new flooring was put in and than Serv Pro came back to clean up everything again from the reconstruction . It was like a brand new basement again. They did an AMAZING JOB and we are very happy with the end results.

Shelley Desmond

Awoke to water in our basement on a Monday morning and within 2 hours a crew from ServPro were at our house extracting water and dealing with the problem. Both Cameron and Cory were professional in their interactions with us and conscientious of how they brought equipment through our house down to the basement and handled our furniture and belongings. Preston was responsive in getting a crew to our house quickly and to scheduling requests I had as equipment was here for several days. Also, Keith the owner was great to work with regarding the billing. Highly recommend Traverse City ServPro!!

Lee Dake

About Us

Since 2002, SERVPRO of Grand Traverse Area has been helping people of the Grand Traverse Area and neighboring communities with fire and water damages in their homes and businesses.  Keith and Jessica Kinsey have the privilege of helping their neighbors restore their lives from fire and water damage.  We understate that every customer experience is unique, and we strive to minimize the interruption that has occurred and quickly make it "Like it never even happened."  Along with the support of the SERVPRO franchise system we have the resources available to respond to any size emergency disasters.

The dedication, training and compassion of our team is what helps SERVPRO of Grand Traverse Area deliver exceptional service to our customers.  Our Team draws on years of experience in property restoration.  From initial and ongoing training at SERVPRO's Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore you property.

Keith, Jessica, and their team live and raise their families in this community.  We are invested in the future of our community and our customers' needs.  As we've grown, our mission has never changed.  We serve the people, businesses and organizations of the Grand Traverse Area that help make our community great by partnering with organizations such as Habitat for Humanity and Toys for Tots.

SERVPRO of Grand Traverse Area offers many services beyond fire and water cleanup; such as reconstruction services, bio-hazard cleanup, mold remediation, board-ups, duct cleaning and carpet cleaning to name a few.

If you would like to schedule service for your home or business, please call today!

Keith & Jessica Kinsey
Keith & Jessica Kinsey
Owners of SERVPRO of Grand Traverse Area

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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