A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Norcross and Duluth
Our Google Reviews
(770) 858-5000
4.7
(129 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

Prompt, courteous service from start to finish. Thank you Daniel, David and Jose!

Tina Baldwin

I had water damage to my house from a big storm. Servpro responded immediately to my request for help. Employees were excellent & did a great job. I would highly recommend them for any job.

Ken Simmons

Zach, Mark and crew were fantastic to work with. The work was done promptly and professionally. Communication was excellent throughout the process. SERVPRO turned an unfortunate situation into a successful outcome. I would highly recommend this company! Awesome job!!

Danny Brown

Excellent experience with Daniel, Alex, Kristy, and Martiza. The team was communicative, professional, and did an amazing and timely job removing the water damage and remediating mold. The area is fully demoed and spotlessly cleaned, ready for reconstruction. I appreciate them very much during a stressful time!

Scott Gillespie

Luke and the team at SERVPRO are excellent to work with. They are always quick to respond, provide consistent updates throughout the project, and support us from start to finish. We truly appreciate their hard work, professionalism, and dedication to delivering outstanding service.

jered cooper

SERVPRO always delivers the best service! Luke & his team are very professional and exceed expectations every time.

Sarah Kohanowich

For many years, Servpro has been an exceptional partner to myself and the entire FM industry. Their professionalism, responsiveness, and consistent quality of work have made them a trusted resource we rely on time and time again. I want to specifically recognize Luke Goddard, whose relationship‑driven approach sets the standard for what great service looks like. Luke is committed to excellence in every project he touches, and he leads each job with a level of ownership and follow‑through that is truly appreciated. His willingness to communicate clearly, solve problems proactively, and guide projects through completion has made him an invaluable partner to our industry. Servpro of Norcross, Henry, Duluth and Decatur have earned my trust through years of dependable service. Highly recommended! Trent

T P

Luke and his team handled our project with professionalism and got it completed in a timely manner. I will use them in the future for any other projects we have.

Gray Mcwihirter

Luke and his team are available 24/7 and always answer the phone. I have used Serv Pro a couple times and they have always turned a bad situation in to a pleasant one.

Tim Fleming

About Us

SERVPRO of Norcross and SERVPRO of Duluth understand the stress and anguish that comes with a fire or water damage and the disruption it causes your life, your home or your business. Our objective is to help minimize the interruption to your life and make it "Like it never even happened."

SERVPRO of Norcross and SERVPRO of Duluth specialize in the cleanup and restoration of residential and commercial properties after a water, fire, or smoke damage. Our highly trained professionals can mitigate mold and mildew from your home or business.

Ryan Braswell and Michael Crawford, became part of the SERVPRO franchise system in 2020 purchasing SERVPRO of Henry, Spalding & Butts Counties, SERVPRO of Decatur and SERVPRO of Clayton County. In April of 2024, they added SERVPRO of Norcross and SERVPRO of Duluth to their operation. Today they operate out of a 25,000 sq. foot warehouse in McDonough, GA, and and a 42,000 sq. foot warehouse in Norcross and have a team of over 80 full time employees.  

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Henry, Spalding & Butts, Clayton, Decatur, Norcross, and Duluth.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

Michael R. Crawford, Ryan A. Braswell
Michael R. Crawford, Ryan A. Braswell
Owners of SERVPRO of Norcross and Duluth

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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