Morganton Cleanup and Restoration

*Exceptional restoration team and true, old school customer service* After a flood at our cabin, we turned to Servpro, and we could not be more grateful. From the first call to the final walkthrough, the team was professional, prepared, and accommodating. They worked around our needs and kept us informed at every step, so we always knew what was happening and what came next. A special thank you to Austin, who led our project. He was kind, communicative, and thorough, and he made a stressful situation feel manageable. He and his crew stayed hours past closing time to finish the job, without any sense of being rushed or inconvenienced. Every member of the team treated our property with care and respect. Even though Servpro is a large company, the experience felt like working with a small-town, family-owned business that genuinely cares about its customers. We would recommend them without hesitation to anyone who needs restoration services. Thank you to Austin and the entire crew for taking such good care of us.

Many thanks to Megan, Johnny, Joey and Bree for making our contents removal process as organized and emotionally painless as possible! All of you were patient and thorough in answering our questions and made this overwhelming task look easy while finishing much more quickly than we ever expected. We truly appreciate all your good work! Michael and Pat Collier

Blake and his team at SERVPRO were truly wonderful. They responded rapidly once we discovered that a dehumidifier had malfunctioned, causing a flood at our cabin. They were extremely professional, as well as knowledgeable. The communication throughout the process was great and we were well-informed of each “next step”. Highly recommend their services in the chance that you need them.

Excellent service provided by Megan Johnny Joe and Brooke suoer professional and answered all my questions

Professional and courteous. Thank you Zach and John

Blake and Joseph were very professional, knowledgeable and efficient.

Megan has been wonderful. Has kept us informed and current on everything going on. Her and her team came in and knocked everything out in just a couple days. Truly exceptional service to this point. Her packout team is top notch. All invoices have gone to insurance company and we haven’t had to lift a finger really.

The SERVPRO team was prompt and cordial, even in the face of a big task. From Austin and Blake who started to Zach, Johnny, Joey, Brooke, Megan, who worked grueling hours right down to Michael, their restoration manager, they all kept us informed of daily progress and next steps. We hope we don't need their services again, but if we do, they will he the first call we make. Thank you!