West Hollywood Cleanup and Restoration

I want to thank the team of Marlene, Jeremiah, Sony, Sky, Carla, Jeremy, Nathan, Thomas and Logan for attacking our water damage issue. The entire crew were hard working, polite and took direction well without complaint. They arrived at my residence at about 4:00 pm after already working a full day and began working as if it was the beginning of the day and worked tirelessly until 9:00 pm when they finished the job. The team was constantly cleaning up after themselves, not waiting until the end of the project which was very important as I live in a high end condominium and the common areas needed to remain clean. Glad to see such hard working people who take pride in their work.

The crew has been kind and amazing…they were able to assist me within 36 hours of my call when the volume in my area is astronomical…I count myself so fortunate to have Marlene, Jeremiah, Sony, Sky, Carla, Jeremy, Nathan, Thomas and Logan

Carlos from Servpro was so helpful and professional. He came at the time we planned and provided me a great deal of insight into what was needed for my property and what they could do to help me solve my concerns with the home. I feel confident that they can do a great job based on Carlos’ explanation and clear expertise. I should receive my estimate today, and will not know the cost until that time but if I can make it work I would definitely feel confident hiring Carlos and Servpro to do the job based on my experience with them so far.

We were extremely impressed with SERVPRO during our emotional time when our finished basement flooded during the 4th of July weekend here in Iowa. This was the first name our insurance provider had on a list of preferred restoration companies. We initially called and were told we were going to be placed on a waitlist due to the overwhelming amount of houses that were in the same boat as us. However, reinforcements came in from out of state and I must say, Marlene Sienkiewicz, saved the day! She not only put aside her holiday weekend to help others, but she also showed extreme compassion and empathy for the loss we had just experienced. Her team who also came in from out of state was extremely helpful in assisting with packing up and carrying out the items we could save while also working efficiently in doing what they needed to do in removing the damaged flooring and walls. Marlene stayed in contact throughout the whole process and continued to check in periodically to check on the status of her team's work. She provided some suggestions on the products we should consider using to rebuild so in case this happens again, we will likely not lose so much. I truly can not express the gratitude in finding such an angel as Marlene! Thank you so much for all you do and continue to do to help others! 5 stars is not enough. You deserve so much more!! I would highly recommend SERVPRO for your restoration needs!

I had significant water damage to my condo from a major roof leak and someone recommended that I call ServPro for remediation. I am so glad I did!! From the first call to completion of the restoration, I had a first- rate experience. Every project team was professional, on time, and cleaned up and removed debris daily. The quality of the work was impeccable and included tear out, drying, sheet rock and texture on walls and ceiling, floor removal and replacement, removal and replacement of baseboard and crown molding, and painting. The project manager, Carlos G., coordinated scheduling of all the teams’ responsibilities extremely well. I can’t say enough good things about every ServPro employee I encountered during this project. They are exceptional!

Jeremiah and Jefferson were very helpful with this water clean up I appreciate they're professionalism and outstanding work 5 stars!

I can’t say enough great things about Servpro explanation from start to finish. Their team was professional, responsive, and incredibly thorough. Dealing with property damage is successful, but they made the entire restoration process smooth and worry free. Marlene Arrived quickly, explained everything clearly and kept me informed every step of the way. The crew was courteous, respectful of my home and worked Efficiently without cutting corners, the quality of their work exceeded my expectations. Everything looked better than ever once they were done. If you’re looking for a reliable trustworthy restoration company that truly cares about its customers I highly recommend Marlene and Servpro five stars all the way!

Marlene reviewed the damage, gave recommendations on what was needed, provided estimate and worked with us to schedule and get it done. Jefferson was the remediation technician who courteous, respectful and did an excellent job in cleaning, etc. We are very satisfied and would highly recommend.